Joseph Nelson
Tomball,TX
Summary
Results-driven management professional prepared for this role with extensive experience in overseeing field operations and team leadership. Recognized for developing and executing strategic plans that enhance productivity and operational success. Valued for collaborative approach and ability to adapt to evolving business needs, utilizing strong communication and leadership skills to foster high-performing team environment.
Overview
20
20
years of professional experience
Work History
Area Field Manager
Uhaul Moving And Storage
02.2019 - Current
- Improved customer satisfaction ratings through proactive problem resolution strategies.
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments to meet operational deadlines.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Uhaul Moving And Storage
05.2017 - 02.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Uhaul Moving And Storage
05.2013 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Lance Corporal
United States Marine Corps
09.2005 - 11.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
A&m Consolidated
College Station, TX05-2005
Skills
- Training and coaching
- Staff development
- Sales management
- Influencing skills
- Budgeting expertise
- P&L analysis
- Records auditing
- Equipment operation
- Field operations
- Inventory management
- Progress monitoring
- Crew management
Timeline
Area Field Manager
Uhaul Moving And Storage
02.2019 - Current
General Manager
Uhaul Moving And Storage
05.2017 - 02.2019
Assistant Manager
Uhaul Moving And Storage
05.2013 - 05.2017
Lance Corporal
United States Marine Corps
09.2005 - 11.2009
High School Diploma -
A&m Consolidated
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