Joseph Nelson
Warwick
Summary
Results-driven courier with extensive experience at Federal Express, excelling in package handling and customer service. Demonstrated ability to optimize delivery routes, reducing average delivery times significantly. Proven reliability and strong problem-solving skills, fostering positive client relationships and enhancing team efficiency through effective training and collaboration.
Overview
13
13
years of professional experience
Work History
DOT Courier
Federal Express
Warwick, RI
01.2020 - Current
- Delivered packages efficiently, adhering to strict timelines and safety protocols.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Communicated effectively with customers to ensure satisfaction and resolve issues promptly.
- Navigated routes strategically to optimize delivery times and reduce fuel consumption.
- Trained new couriers on company policies, safety standards, and delivery procedures.
- Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Swing Driver
Federal Express
Warwick, RI
01.2016 - 12.2019
- Operated delivery vehicles to transport packages safely and efficiently.
- Followed established safety protocols to ensure compliance during deliveries.
- Managed time effectively to meet tight delivery schedules consistently.
- Conducted routine vehicle inspections to maintain operational readiness and safety standards.
- Assisted in training new drivers on operational procedures and safety measures.
- Improved route efficiency, leading to reduction in average delivery times.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Pickup and Delivery Driver
Federal Express
Warwick, RI
11.2014 - 12.2015
- Operated delivery vehicles adhering to safety and regulatory standards.
- Managed timely pickups and deliveries within designated service areas.
- Utilized handheld devices for tracking shipments and updating delivery statuses.
- Communicated effectively with customers regarding delivery schedules and inquiries.
Package Handler
Federal Express
Warwick, RI
11.2013 - 10.2014
- Operated package scanning equipment to ensure accurate tracking and delivery of shipments.
- Followed safety protocols to maintain a secure working environment and prevent injuries.
- Sorted and organized packages for efficient processing based on destination and delivery schedule.
- Collaborated with team members to streamline workflow and improve sorting efficiency.
Education
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06.2007
Skills
- Package handling
- Loading and unloading
- Heavy lifting
- Warehouse operations
- Vehicle inspection
- Route planning
- Working independently
- Customer service
- Multitasking and organization
- Reliability
- Multitasking
- Problem-solving abilities
- Teamwork
Additional Information
Certified DG Agent/ Specialist
Timeline
DOT Courier
Federal Express
01.2020 - Current
Swing Driver
Federal Express
01.2016 - 12.2019
Pickup and Delivery Driver
Federal Express
11.2014 - 12.2015
Package Handler
Federal Express
11.2013 - 10.2014
High School Diploma -
Warwick Veterans Memorial High School