Joseph Norman
Cypress,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mikes subs
08.2021 - Current
- From an average sales of $18,000 a week to an average of $27,000 a week in under two years
- I have developed a strong team of leaders through my management experience.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Manager
Whataburger
06.2020 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
DoubleDaves Pizzaworks
07.2019 - 05.2020
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High school diploma -
Morton Ranch High School
Katy, TX05.2018
Skills
- Decision making
- Time management
- Cash Handling
- Management
- Supervising Experience
- Inventory Control
- POS
- Leadership
- Customer Retention
- Schedule Management
- Quality Management
Certification
- Driver's License, 09/01/20
- ServSafe, 09/01/20
- Food Handler Certification
Timeline
General Manager
Jersey Mikes subs
08.2021 - Current
Manager
Whataburger
06.2020 - 07.2021
Assistant Manager
DoubleDaves Pizzaworks
07.2019 - 05.2020
High school diploma -
Morton Ranch High School
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