Joseph Olah
Kulpmont,PA
Summary
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
26
26
years of professional experience
Work History
Account Manager
APMurray/Bane Insurance/AKA Vandine Insurance
09.2008 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Merchandising Manager
Carolina Sales Associates
06.2004 - 09.2008
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
Insurance Specialist
American General / AIG
03.1998 - 06.2004
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Education
No Degree - Health
Liberty University
Lynchburg, VAHigh School Diploma -
Mt. Carmel High School
Mount Carmel, PA06.1992
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
APMurray/Bane Insurance/AKA Vandine Insurance
09.2008 - 04.2024
Merchandising Manager
Carolina Sales Associates
06.2004 - 09.2008
Insurance Specialist
American General / AIG
03.1998 - 06.2004
No Degree - Health
Liberty University
High School Diploma -
Mt. Carmel High School
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