Joseph O’Malley
Moorestown,NJ
Summary
Growth-focused Sales Specialist with 11 years of experience managing and expanding healthcare accounts at Xerox. Consistently exceeded sales plans and quotas while maintaining excellent customer satisfaction and retention rates. Recipient of noteworthy awards due to high attainment of sales goals.
Overview
11
11
years of professional experience
Work History
SENIOR SOLUTIONS SPECIALIST
Xerox
Mount Laurel
03.2015 - 08.2024
- Managed several large healthcare relationships, responsible for Children’s Hospital of Philadelphia, Temple University Hospital, Temple University, and Robert Wood Johnson Barnabas Health
- Ensured client satisfaction by building long-term relationships with healthcare providers and c-level stakeholders
- Developed and implemented strategic plans for each healthcare account including goals for revenue growth, product adoption, and customer retention
- Educated clients on available Xerox products to meet specific needs and collaborated with internal teams to provide seamless service delivery and client satisfaction
- Provided ongoing support and troubleshooting of issues related to product usage, service delivery, and billing
- Maintained compliance with healthcare regulations including HIPAA and FDA
- Competed and secured a bid of over $2M by developing a strategy utilizing an assessment methodology based on predictive analytics to relocate under and over utilized devices within the hospital and provide recommendations on fleet upgrades based on volume trends
- Won $6M+ in new revenue by adding value to a long-term partnership after developing a solution to bridge the gap between the ticketing systems and better track service, toner, and customer service requests in real time
- Track record of consistent top sales performance
- Recognized as top managed services rep with expertise print services and impact on revenue generation
COMMERCIAL SALES REPRESENTATIVE
Xerox
Philadelphia
01.2014 - 01.2015
- Identified, prospected, engaged, and closed net new business in the Philadelphia area
- Continued to identify opportunities in key verticals within the marketplace
TECHNOLOGY TRAINING SPECIALIST
Xerox
11.2013 - 01.2014
- Educated and trained customers and co-workers on Xerox’s product line ranging from desktop to high volume MFP models
- Focused on specific needs of customer by probing for application specific needs and matched product attributes to said needs
Education
Bachelor of Science - Business
East Carolina University
Greenville, NC05.2011
Skills
- Sales Planning
- Client Relationships
- Strategy Development
- Account Expansion
- Client Retention
- Net New Revenue Generation
- Developing C-Level Relationships
- Extensive Healthcare Experience and Know-how
- Cross-Functional Collaboration
- Teamwork
Websites
Coreexpertise
- Sales Planning
- Client Relationships
- Strategy Development
- Account Expansion
- Client Retention
- Net New Revenue Generation
- Developing C-Level Relationships
- Extensive Healthcare Experience and Know-how
- Cross-Functional Collaboration
- Teamwork
Personal Information
Title: Senior Sales Development Executive
Timeline
SENIOR SOLUTIONS SPECIALIST
Xerox
03.2015 - 08.2024
COMMERCIAL SALES REPRESENTATIVE
Xerox
01.2014 - 01.2015
TECHNOLOGY TRAINING SPECIALIST
Xerox
11.2013 - 01.2014
Bachelor of Science - Business
East Carolina University