JOSEPH ONTIVEROS
Tru by Hilton
Dallas
1
Certification
12
years of professional experience
Guest serviced-focused manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Work History
Sales Partnership
1 Year 9 Months- Developed and maintained strong client relationships to enhance customer satisfaction.
- Utilized CRM systems to track sales activities and manage client interactions effectively.
- Coordinated with team members to execute promotional campaigns and drive sales growth.
- Engaged with customers to build rapport and loyalty.
General Manager
3 Years 1 Month- Full-Service/Limited Service Hilton GM Certified
- Full-Service/Limited Service Hilton Sales Certified
- Hilton Rate & Inventory Certified,
- Hilton Global Revenue Optimization Certified
- Hilton Revenue Management Certified
- Guest Satisfaction Experience Manager
- Human Resource Manager
- Payroll Manager
- Accounts Receivable
- Accounts Payable
- Reviewed P&L Monthly
- Yearly Budgeting
- Hiring Manager
- Training Manager
- Guest Service Recovery Manager
- Hilton Honors Enrollment Manager
- Operations Manager
- Sales Manager
Director of Front Office
8 Months- Full-Service Hilton GM Certified, Full-Service Hilton Sales Certified, Hilton Rate & Inventory Certified, Hilton Global Revenue Optimization Certified, Hilton Revenue Management Certified, Guest Satisfaction Experience, Accounts Receivable, Front Office Hiring Manager, Front Office Training Manager, Guest Service Recovery Manager, Hilton Honors Enrollment Manager, Front of House Operations Manager, Front Office and Sales Liaison
Director of Front Office
6 Months- Full-Service Hilton GM Certified, Full-Service Hilton Sales Certified, Hilton Rate & Inventory Certified, Hilton Global Revenue Optimization Certified, Hilton Revenue Management Certified, Guest Satisfaction Experience, Accounts Receivable, Front Office Hiring Manager, Front Office Training Manager, Guest Service Recovery Manager, Hilton Honors Enrollment Manager, Front of House Operations Manager, Front Office and Sales Liaison
General Manager
2 Years 9 Months- Full-Service Hilton GM Certified, Full-Service Hilton Sales Certified, Hilton Rate & Inventory Certified, Hilton Global Revenue Optimization Certified, Hilton Revenue Management Certified, Guest Satisfaction Experience, Accounts Receivable, Front Office Hiring Manager, Front Office Training Manager, Guest Service Recovery Manager, Hilton Honors Enrollment Manager, Front of House Operations Manager, Front Office and Sales Liaison
Service Manager
1 Year 3 Months- Hiring Manager, Managed Showtimes, Projection Manager, Showtime Advertisement Manager, Operations Manager
Assistant Manager
3 Years 4 Months- Training Manager, Front Office Manager, Hilton Honors Champion, Hiring Manager, Accounts Payable, Accounts Receivables, EOM, Inventory
Education
Bachelor of Arts (B.A.) - Hospitality Management
Skills
Financial Statement Review
Problem Anticipation and Resolution
Program Optimization
Recruitment and Hiring
Quality Assurance
Training Management
Customer Relationship Management
Team training and development
Teamwork and collaboration
Certification
- Hilton Certified Full Service & Select Service General Manager
- Hilton Certified Full Service & Select Service Sales Manager
Timeline
Sales Partnership
Hilton Worldwide Sales
11.2024 - CurrentRead More
General Manager
Tru by Hilton
07.2023 - CurrentRead More
Director of Front Office
Hilton Rockwall
11.2022 - 07.2023Read More
Director of Front Office
Hilton Richardson
05.2022 - 11.2022Read More
General Manager
Hampton Inn & Suites by Hilton
08.2019 - 05.2022Read More
Service Manager
Cinepolis Luxury Cinemas
05.2018 - 08.2019Read More
Assistant Manager
Hampton Inn & Suites by Hilton
01.2015 - 05.2018Read More
Kansas State University
Bachelor of Arts (B.A.) from Hospitality Management
Read More