Joseph Orellana
New York,NY
Summary
Resourceful Client Advisor known for high productivity and efficient task completion. Specialize in client relationship management, financial product knowledge, and conflict resolution. Excel in communication, empathy, and adaptability, ensuring exceptional service and client satisfaction.
Overview
8
8
years of professional experience
Work History
Client Advisor
Gucci
San Jose, Ca
01.2021 - 01.2024
- Achieved $1 Million in ninety days, Cultivated first VVIG to my boutique.
- Achieve sales goals through effective use of the Gucci selling ceremony, developing strong client relationships and mastery of product knowledge.
- Ensure a welcoming client focused environment, which includes offering best in class service.
- Demonstrate strong product expertise, working to delight and amaze clients through the details and story of the product.
- Make informed suggestions that elevate the service, and productivity of the business.
- Maintain a strong drive for results and a positive, team first attitude at all times.
- Developed relationships with clients through regular communication and follow-up.
- Analyzed customer data to generate reports on trends and insights.
- Participated in team meetings to discuss strategies for improving customer experience.
Client Advisor
Tiffany & Co.
San Francisco, Ca
01.2016 - 01.2019
- Elevate in store experience by consistently delivering memorable moments to every customer.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
- Embodying the Tiffany brand in each and every customer interaction
- Developing client relationships and exceeding sales / the love of building business.
- Deepen the relationship with our customers to drive lifetime loyalty and spend
- Deliver a significant portion of sales through repeat business and drive business through key product pillars.
- Followed up with customers after scheduled appointments were completed.
- Adhered to company policies when scheduling appointments for customers.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Recorded information from potential customers regarding specific product or service needs.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Scheduled and confirmed appointments.
- Conducted research to identify new business opportunities.
- Answered customer inquiries regarding appointment setting procedures.
Education
Bachelor of Arts - BA - Art Studies, Business Development & Administration
San Francisco State University
San Francisco06.2016
Skills
- Communication skills
- Team oriented
- Bilingual
- Proficient user of Mac
- Proficient user of MS Systems
- Proficient user of MS Office
- Point of Sale Systems
- Certified Diamontologist
Timeline
Client Advisor
Gucci
01.2021 - 01.2024
Client Advisor
Tiffany & Co.
01.2016 - 01.2019
Bachelor of Arts - BA - Art Studies, Business Development & Administration
San Francisco State University