JOSEPH-OTHNNEIL SAMUELS
West Palm Beach,FL
Summary
Dedicated and personable customer service professional with over five years of experience delivering exceptional support across healthcare, hospitality, staffing, and transportation industries. Adept at de-escalation, relationship-building, and fast-paced problem-solving. Proven track record of administrative support, talent acquisition, and client satisfaction. Known for a positive attitude, attention to detail, and commitment to team success.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Florida Department of Health
West Palm Beach, FL
11.2023 - 07.2025
- Deliver administrative and office management support to ensure operational efficiency.
- Manage databases, organize documentation systems, and maintain filing accuracy.
- Schedule staff, coordinate calendars, and improve workflow processes.
- Provide responsive and helpful support to customer inquiries and internal staff.
Supervisor Recruiter
Barton Healthcare Staffing
West Palm Beach, FL
03.2022 - 11.2023
- Sourced qualified healthcare candidates and promoted job openings through social media.
- Conducted interviews, reviewed qualifications, and guided candidates through hiring.
- Collaborated with teams to meet staffing goals and trained new recruiters in best practices.
- Account reconciliations
Supervisor
Sixt Rent A Car
West Palm Beach, FL
01.2021 - 03.2022
- Led customer experience initiatives and resolved escalated issues with professionalism.
- Tracked employee performance, provided coaching, and maintained rental documentation.
- Oversaw vehicle fleet operations and followed up on overdue rentals.
Customer Service Agent
Southwest Airlines
Fort Lauderdale, FL
06.2019 - 07.2021
- Supported daily airport operations at gate, ramp, and customer service points.
- Made public announcements, assisted boarding processes, and managed inquiries.
- Maintained a welcoming environment while resolving ticketing and baggage issues.
Education
Diploma - Digital Design & Development
Palm Beach Lakes High School
West Palm Beach, FLSkills
- Customer Service & Retention
- Administrative Support
- Issue & Complaint Resolution
- Staff Scheduling & Supervision
- Data Entry & Documentation
- Recruiting & Onboarding
- Time & Project Management
- Communication & Public Speaking
- Social Media Outreach
- Conflict De-escalation
- Invoice processing
- Data entry
- Account retention strategies
Timeline
Administrative Assistant
Florida Department of Health
11.2023 - 07.2025
Supervisor Recruiter
Barton Healthcare Staffing
03.2022 - 11.2023
Supervisor
Sixt Rent A Car
01.2021 - 03.2022
Customer Service Agent
Southwest Airlines
06.2019 - 07.2021
Diploma - Digital Design & Development
Palm Beach Lakes High School