Joseph Pabon
Information Tech
Clifton,NJ
Summary
Effective Student committed to learning, developing skills in Java Software programming and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. The enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
The Craftsman
02.2023 - 11.2023
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food Runner
La Fortaleza
01.2022 - 01.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
Busser
Hornitos Paterson Restaurant And Longue
05.2021 - 01.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Bachelor of Science - Information Technology
Montclair State University
Montclair, NJ05.2026
High School Diploma -
Clifton High School
Clifton, NJ06.2022
Skills
- Service Quality
- Professionalism
- Multitasking
- Excellent communication
- Positive attitude
- Upselling techniques
- Bilingual (Spanish & English)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
The Craftsman
02.2023 - 11.2023
Food Runner
La Fortaleza
01.2022 - 01.2023
Busser
Hornitos Paterson Restaurant And Longue
05.2021 - 01.2022
Bachelor of Science - Information Technology
Montclair State University
High School Diploma -
Clifton High School
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