Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
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JOSEPH PADUA

Brooklyn

Summary

Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.

Overview

9
9
years of professional experience

Work History

B2B Payments Product Manager -Vice President– Commercial & Investment Banking

J.P. Morgan Chase
12.2024 - Current
  • Developed the roadmap and go-to-market strategy for integrating Check and Virtual Card payments into the ACH portal, Paymode
  • Lead conversations with Product Sales Specialists to shape commercialization strategy and manage the pipeline of prospective clients for the Paymode portal which includes a rebate payment rail
  • On track to acquire 20 new customers and generate $3MM in annual revenue, exceeding 2025 goals

B2B Payments Product Manager -Vice President– Commercial & Investment Banking

J.P. Morgan Chase
03.2022 - 12.2024
  • Defined & owned the Integrated Payables (IP) roadmap, designed to simplify vendor enrollment and enable faster, more secure payments
  • On average clients converted 70% of accounts payable vendors to digitized or monetized options
  • Led the end-to-end product lifecycle with effective sprint planning, stakeholder management and an agile management approach focused on scalability, resilience & stability
  • This resulted in 24 pilot clients contributing $9 billion in annual accounts payable spend for the IP platform
  • Oversaw the roadmap backlog and consistently ensured the client satisfaction and success
  • Collaborated with sales, implementations, training, service, technology, campaign and readiness teams to design, deploy & support the IP client journey from pre-sales, onboarding, go-live and transition to operational support
  • The targeted client approach led to a 25% reduction to implementation time and a 70% decrease in inbound service volume
  • Demonstrated strong client-facing skills by identifying problems and transforming vague user feedback into clear product requirements and innovative solutions
  • Conducted client interviews and maintained continuous dialogue with clients’ AP teams to understand their challenges, advocate for their needs, develop impactful solutions that delivered operational cost and FTE savings, positively impacting clients’ bottom lines
  • Oversaw the strategic decommissioning (sunsetting) of the IP platform as part of JPMC’s Accounts Payable product strategy, enabling the reallocation of product resources to Paymode, the new JP Morgan’s new payments portal
  • Developed and communicated transition timelines, client requirements and aligned all JPMC stakeholders to ensure smooth client migrations
  • Designed custom migration offerings and technical specifications for each client to minimize attrition and retain revenue, resulting in 80% of clients remaining with JPMC

Payments Solutions -Vice President– Commercial Banking

J.P. Morgan Chase
06.2020 - 03.2022
  • Delivered 270+ demos across three distinct JPMC Treasury, Card & Virtual Card platforms driving $6 billion in new spend and generating over $300 million in revenue for JPMC in 2021
  • Traveled monthly for client meetings and Best and Final Offer (BAFO) discussions, supporting sales teams in closing deals
  • Leveraged broad understanding of JPMC implementations, sales, products, operations and technology enabling the delivery of effective pre-sales support to our deal teams & customers
  • Crafted comprehensive RFP responses and conducted in-depth analysis to finalize deal team proposals
  • My extensive knowledge of accounts payable best practices, client workflows, third-party AP/ERP system capabilities and the payments reconciliation process enabled me to serve as a client consultant, helping to identify the best solutions that align with our products, platform, and technology

Client Education -Vice President– Commercial Banking

J.P. Morgan Chase
08.2018 - 06.2020
  • Served as the subject matter expert (SME) for commercial card and virtual card products, as well as JPMC’s commercial card management portal, PaymentNet
  • Lead client education and product training sessions for commercial card clients & JPMC card sales teams
  • Chosen by leadership to design and implement Virtual Card Payments training and demo experiences for Commercial Banking clients
  • The successful launch of Virtual Card initiatives led to a twofold increase in training and demo requests from 2018 to 2019

Implementation Project Manager

Jellyvision
06.2017 - 12.2017
  • Guided clients from the final stages of sales and implementation through the initial release of an employee benefits product and provided ongoing client support
  • Collaborated closely with internal developers, engineers, and account management teams to ensure a smooth and consistent client experience, while keeping all teams aligned through effective management of JIRA ticket flows and clear communication

Implementation Project Manager (Contract) –Business Transformation Team

J.P. Morgan Chase
01.2016 - 04.2017
  • Successfully led a 16-month migration of a commercial card program for 10 of JPMC’s large corporate clients, representing $2B in annual card spend, ensuring no loss of revenue to JPMC
  • Chosen by management to handle high-stakes client relationships
  • Acquired in-depth knowledge of the core features of the JPMC Card Portal, enabling me to assist clients’ Accounts Payables teams with daily operations while also ensuring timely achievement of critical transition milestones

Education

Bachelor of Science - Economics

University of New Hampshire
Durham, NH

Product Management Certification -

JPMorgan Chase

Skills

  • JIRA
  • Confluence
  • Tableau
  • Salesforce
  • Slack
  • Microsoft Office Suite
  • Microsoft PC tools
  • Apple Mac tools

Hobbies and Interests

  • Hiking
  • Hockey
  • Rugby
  • Chess
  • Crosswords

Timeline

B2B Payments Product Manager -Vice President– Commercial & Investment Banking

J.P. Morgan Chase
12.2024 - Current

B2B Payments Product Manager -Vice President– Commercial & Investment Banking

J.P. Morgan Chase
03.2022 - 12.2024

Payments Solutions -Vice President– Commercial Banking

J.P. Morgan Chase
06.2020 - 03.2022

Client Education -Vice President– Commercial Banking

J.P. Morgan Chase
08.2018 - 06.2020

Implementation Project Manager

Jellyvision
06.2017 - 12.2017

Implementation Project Manager (Contract) –Business Transformation Team

J.P. Morgan Chase
01.2016 - 04.2017

Product Management Certification -

JPMorgan Chase

Bachelor of Science - Economics

University of New Hampshire

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