Joseph Palmer
San Bernardino
Summary
Work well both independently and in groups. Self-motivated and open to working a variety of shifts. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Knowledgeable paratransit driver with a courteous and upbeat demeanor. Considered to be a problem solver and a knowledgeable employee. Dedicated to learning, growing, and succeeding in Transportation. Bus operator who is confident in his ability to provide passengers with safe and enjoyable trips.
Developed strong communication and problem-solving abilities in fast-paced transportation environment. Skilled in managing schedules, ensuring passenger safety, and maintaining vehicle standards. Seeking to transition into new field where these skills can drive success and contribute to organizational goals.
Overview
3
3
years of professional experience
Work History
Bus Operator
InnovAge
San Bernardino, CA
05.2024 - Current
- Assisted in training new operators on safety procedures and operational protocols.
- Navigated various routes using GPS technology to optimize travel efficiency and accuracy.
- Reported maintenance issues promptly, ensuring timely repairs and minimizing downtime.
- Collaborated with team members to enhance communication and improve overall service quality.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Maintained full understanding of local roads and traffic patterns.
- Built rapport with regular passengers, creating a sense of trust and community within the transit system.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
Bus Operator
Omnitrans
San Bernardino, CA
01.2024 - 05.2024
- Operated transit buses safely, adhering to all traffic regulations and safety protocols.
- Provided exceptional customer service, addressing passenger inquiries and concerns efficiently.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Managed time effectively to maintain scheduled routes and minimize delays for passengers.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Accepted and processed fares.
Dispatcher
Transdev North America, Inc
San Bernardino, CA
06.2023 - 01.2024
- Solved driver and passenger issues, improved operations, and provided excellent customer service.
- Kept up-to-date and detailed call records in both a physical and electronic database.
- Oversaw the dispatching, routing, and tracking of the fleet's 50-100 vehicles.
- Dispatch buses and provide timely information to drivers on routes.
- Consistently monitor drivers License and Credentials per state law.
Bus Operator
Transdev North America, Inc
San Bernardino, CA
12.2022 - 06.2023
- Assisted passengers by collecting fares and providing information on schedules and routes.
- Kept the buses clean and tidy for passenger comfort.
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to ensure passenger safety.
- Contacted dispatchers and company mechanics to report vehicle issues and other issues.
- Regular bus inspections were performed, and all major systems, such as brakes, steering, and windshield wipers, were checked.
- Followed established routes with the help of maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Safely and courteously transported elderly, disabled, or otherwise restricted passengers to their destinations.
- Was responsible for operating bus and navigation equipment in accordance with company safety, DOT, and local traffic regulations.
- Worked a different route based on the changing locations and destinations of passengers every day.
Education
High School -
Arroyo Valley High School
San Bernardino, CA01-2019
Skills
- Special needs understanding
- Incident reporting
- Safe driving practices
- Eldercare experience
- Traffic law adherence
- Mobility assistance
- Route planning
- Wheelchair support
- Weather conditions adaptation
- Defensive driving
- Clean driving record
- Vehicle inspection
- Mapping skills
- Customer service
- Data entry
Timeline
Bus Operator
InnovAge
05.2024 - Current
Bus Operator
Omnitrans
01.2024 - 05.2024
Dispatcher
Transdev North America, Inc
06.2023 - 01.2024
Bus Operator
Transdev North America, Inc
12.2022 - 06.2023
High School -
Arroyo Valley High School