Raiya Wright
Baltimore,MD
Summary
Driven professional with extensive experience as a Bus Operator at MV Mta and Paratransit Bus Operator at First Transit, showcasing a commitment to safety and exceptional customer service. Excelled in route planning and effective communication, ensuring timely and secure passenger transport. Proven track record in enhancing passenger satisfaction and maintaining a clean driving record, underscoring a results-focused approach to mobility support.
Overview
24
24
years of professional experience
Work History
Bus Operator
MV Mta
Bush St
04.2021 - Current
- Maintained full understanding of local roads and traffic patterns.
- Accepted and processed fares.
- Transported customers to and from Location.
- Worked different route every day based on changing passenger locations and destinations.
- Took customers to appointments and built positive relationships with healthcare staff.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Received excellent customer reviews for friendly, punctual transport services.
Paratransit Bus Operator
Frist Transit
Baltimore, MD
06.2014 - 03.2021
- Transported customers to and from Location.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Drove Number-passenger shuttle bus to and from terminal.
- Accepted and processed fares.
- Followed company policies and procedures and maintained compliance with standards.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Administrative Assistant to the Owner
R&A Moving Company
Laurel, MD
06.2000 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed strategies to streamline and improve office procedures.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate - Business Administration
Bryant And Stratton
Rochester, NY06.2011
Skills
- Safe driving skills
- Accurate Recordkeeping
- GPS mapping
- Valid State license
- Safe Driving Practices
- GPS Applications
- Traffic law adherence
- Special needs understanding
- Guest Relations
- Route Navigation
- Effective communication skills
- Mobility Assistance
- Vehicle Inspection
- Mobility support
- Clean Driving Record
- Emergency Procedures
- Wheelchair support
- Customer relations skills
- Defensive Driving
- Incident Reporting
- Route Planning
Timeline
Bus Operator
MV Mta
04.2021 - Current
Paratransit Bus Operator
Frist Transit
06.2014 - 03.2021
Administrative Assistant to the Owner
R&A Moving Company
06.2000 - 08.2013
Associate - Business Administration
Bryant And Stratton