Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Pape

New Berlin,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

TSA Tire Service Advisor

Dealer Tire
06.2022 - Current
  • Inspect incoming vehicles tires for tire needs
  • Handle internal and manufacturing warranty claims
  • Work with Service Manager to maintain available inventory
  • Provide Service Advisors tire knowledge
  • Facilitate tires sales on the drive using sales programs and competitive pricing


Online Entrepreneur

Self
06.2016 - Current
  • Establish and maintained online store fronts on Ebay and Amazon
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mapped income generating strategies to grow revenue.

Route Sales

Davians
02.2021 - 04.2022
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.

Assistant General Manager

Capri Di Nuovo
03.2019 - 11.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Second Shift Warehouse Manager

Rundle Spence
05.2015 - 06.2016
  • Lead and direct team members on daily tasks
  • Route future and next day orders for drivers
  • Receive truck loads to be inventoried
  • Load trucks in a timely organized manor for streamlines delivery

General Manager

Marcos Pizza
11.2014 - 05.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

Hamilton High School
Milwaukee, WI

Skills

  • Merchandise Orders and Exchanges
  • Revenue Generation
  • Employee Relationships
  • Preventive Maintenance Coordination
  • Consultative Selling Techniques
  • Team Collaboration
  • Understanding Customer Needs
  • Change Implementation
  • Team Training
  • Leadership

Timeline

TSA Tire Service Advisor

Dealer Tire
06.2022 - Current

Route Sales

Davians
02.2021 - 04.2022

Assistant General Manager

Capri Di Nuovo
03.2019 - 11.2020

Online Entrepreneur

Self
06.2016 - Current

Second Shift Warehouse Manager

Rundle Spence
05.2015 - 06.2016

General Manager

Marcos Pizza
11.2014 - 05.2015

High School Diploma -

Hamilton High School

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Joseph Pape