Summary
Overview
Work History
Education
Skills
kayaking camping and gardening
Timeline
Generic

Dorothy Fox

Olympia,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in parts and sevice industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Service Advisor

Expert Auto Repairs
02.2023 - 04.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.

Service and Parts Advisor

Sundance RV Center
10.2015 - 11.2022
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Ordered parts for customers, repair shops and sales department for use in RV'S and motorhomes equipment.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Assisted customers in finding appropriate parts promptly.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Researched vehicles and parts via physical catalogs and electronic means.

Parts Advisor

Bruce Titus Chrysler Jeep Mitsubishi
06.1999 - 11.2014
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Ordered parts for customers, repair shops
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Adhered to company guidelines for performance and compliance.
  • Assisted customers in finding appropriate parts promptly.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Researched vehicles and parts via physical catalogs and electronic means.

Education

High School Diploma -

Capital High School
Olympia, WA
06.1984

Skills

  • Complex Product Knowledge
  • Multitasking and Organization
  • Patient Profiles
  • Service Order Flow
  • Price Verifications
  • Order Fulfillment
  • Document and Records Management
  • Calm and Professional Under Pressure
  • Employee Relationships
  • Invoice Preparation and Processing
  • Data Processing
  • Monetary Transactions
  • Warranty Claims Process Management
  • Customer Consulting
  • Merchandise Orders and Exchanges
  • Team Collaboration

kayaking camping and gardening

love being by the water and nature kayaking camping riding atvs and do alot of canning from garden

Timeline

Service Advisor

Expert Auto Repairs
02.2023 - 04.2023

Service and Parts Advisor

Sundance RV Center
10.2015 - 11.2022

Parts Advisor

Bruce Titus Chrysler Jeep Mitsubishi
06.1999 - 11.2014

High School Diploma -

Capital High School

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Dorothy Fox