Joseph Pearson
Software Engineer
Highlands Ranch,CO
Summary
Recent graduate from Nashville Software School in Full Stack web developer boot-camp. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Shift Lead / Guest Guide
Sandbox VR
2024.03 - Current
- Tier 1 Tech Support
- Oversee users personal experience during VR sessions
- Advertised new games for repeat customers
- Handled closing and opening tasks as shift lead
- Operated computer and software equipment in order to provide seamless experience
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Frequently inspected production area to verify proper equipment operation.
Caddie
TopGolf
2023.03 - 2024.03
- Enhanced golfer satisfaction by providing professional advice on club selection and course strategy.
- Supported successful charity events, and tournaments by pr.
- Cleaned and maintained balls, clubs, and course amenities.
- Maintained excellent customer service while providing refreshments and food items
Software Developer Apprentice
Nashville Software School
2023.03 - 2023.11
- Instructor Led Course
- Hands on application of OOP fundamentals through group and
individual projects reflecting real world business problems - Source code version control with Git/GitHub
- Project management/tracking with GitHub Projects & Issue
- Tracking JavaScript fundamentals leveraging DRY, modular, readable code and reusable components
- Built browser-based single page applications using React, HTML, CSS and C# / .Net
- Styled applications with CSS Frameworks, Bootstrap and Material UI, and wrote custom styles as needed
- Deployed applications through Firebase, GitHub Pages, Heroku and Azure
- Leveraged Parallels for virtualizing Windows environment
- Learned unit testing to write testing suites for code
- Application design through white boarding dependencies and building
- ERD's
- Created and modified database design/content using SQL, ADO.NET,
and ORM tooling, including exposure and experience with migrations - Created RESTful APIs with C#/.NET using WebAPI
- Leveraged Razor for creating and editing MVC applications
Concierge Manager
JetCenters of Colorado
2022.06 - 2022.11
- Managed team of Concierge members
- Delivered highest quality of service to private airlines and staff
- Facilitated ground to pilot communication
- Dealt with pilot's and crews needs 24/7, 365
- Responsible for scheduling and maintaining itineraries of crew and passengers while stationed at FBO.
- Coached, supported and developed team with goal of continuous growth and skill improvement
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction
- Explained security policies and procedures to guests and FBO staff to promote visitor confidence and safety
CUSTOMER ACCOUNT REPRESENTATIVE
FIDELITY INVESTMENTS
2021.01 - 2021.08
- Managed over 50 accounts per day and product installations to increase sales volume
- Facilitated maintenance and instruction on investment type accounts
- Worked alongside large team when dealing with potential and current clients at firm
- Provided excellent customer service to people over phone, and through email
- Helped guide clients through processes each day and excelled at fixing long term and short-term problems.
- Prepared and shared account details, insurance coverage and funds
- Drove sales by developing exceptional customer rapport to foster satisfaction
- Processed client payments and updated accounts
INSIDE SALES
General Air Service & Supply
2019.10 - 2020.12
- Sold welding machines and welding gas
- Facilitated cylinder exchanges and refills
- Helped customers find parts and equipment as well as managed phone lines
- Maintained healthy customer service relation through calls
- Created delivery orders and executed high priced sales through phone and in person
Education
Boot Camp - Web Development
Nashville Software School
Nashville, TN 2023.05 - 2023.11
Bachelor of Science - Business Administration
Colorado Christian University
Denver, CO 2016.08 - 2020.05
Skills
POS systems expert
Timeline
Shift Lead / Guest Guide
Sandbox VR
2024.03 - Current
Boot Camp - Web Development
Nashville Software School
2023.05 - 2023.11
Caddie
TopGolf
2023.03 - 2024.03
Software Developer Apprentice
Nashville Software School
2023.03 - 2023.11
Concierge Manager
JetCenters of Colorado
2022.06 - 2022.11
CUSTOMER ACCOUNT REPRESENTATIVE
FIDELITY INVESTMENTS
2021.01 - 2021.08
INSIDE SALES
General Air Service & Supply
2019.10 - 2020.12
Bachelor of Science - Business Administration
Colorado Christian University
2016.08 - 2020.05
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