Joseph Pena
43 Bella Donaci Lake Elsinore ,CA
Summary
Customer-focused Sales Associate skilled in engagement and product knowledge. Enhanced customer satisfaction and streamlined operations in fast-paced environments. Guided customers in vehicle selection, resolved inquiries, and maintained organized inventory to ensure a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Sales Associate
Citrus Motors Ontario
Ontario, California
09.2019 - Current
- Guided customers in selecting vehicles aligned with needs and preferences.
- Maintained comprehensive product knowledge to deliver accurate information to buyers.
- Demonstrated vehicle features and benefits during customer test drives.
- Resolved customer inquiries and issues promptly to enhance satisfaction and trust.
- Answered incoming telephone calls to provide store, products and services information.
- Managed customer data and tracked inventory using dealership software for streamlined operations.
- Enhanced sales techniques and product knowledge through active participation in training sessions.
Prep Cook
Miguel jrs
Norco, California
08.2021 - 02.2022
- Prepared ingredients for daily menu items following recipes and guidelines.
- Ensured cleanliness and organization of kitchen workstations and storage areas to support efficient meal preparation.
- Monitored food safety practices to uphold standards for handling and storage of ingredients.
- Stocked supplies and ingredients to ensure timely meal preparation and service.
- Organized and labeled stock of ingredients to facilitate timely access and efficient inventory management.
- Participated in inventory management by tracking stock levels and reporting needs.
Order Picker
Ferguson
Perris, California
07.2017 - 07.2019
- Selected and packed customer orders accurately for shipment.
- Fulfilled customer orders promptly to meet challenging daily objectives.
- Utilized scanning equipment for accurate picking, packing, and shipping of orders.
- Maintained organized inventory by labeling and storing products efficiently.
- Operated forklifts to efficiently transport materials within warehouse.
Prep Cook
KFC Taco Bell
Colton, California
03.2017 - 07.2017
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepared ingredients for daily menu items following recipes and guidelines.
- Monitored food safety practices, ensuring proper handling and storage of ingredients.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Operated kitchen equipment safely, including ovens, grills, and slicers.
- Stocked kitchen with necessary supplies, including food items and utensils.
Education
High School Diploma -
Rialto High School
Rialto 06-2017
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Sales techniques
- Product knowledge
- Vehicle demonstration
- Order fulfillment
- Inventory management
- Problem solving
- Effective communication
- Excellent people skills
- Customer service
- Time management
Timeline
Prep Cook
Miguel jrs
08.2021 - 02.2022
Sales Associate
Citrus Motors Ontario
09.2019 - Current
Order Picker
Ferguson
07.2017 - 07.2019
Prep Cook
KFC Taco Bell
03.2017 - 07.2017
High School Diploma -
Rialto High School
Some College (No Degree) -
Riverside City College