Joseph Peters
Sioux Falls,United States
Summary
Detail-oriented IT Network Engineer with 8 years of experience and a strong background in network technologies and security. Accomplished with proven success in designing and implementing business technology solutions. Focused on maintaining network security to provide customers a reliable network experience.
Overview
7
7
years of professional experience
Work History
Network Engineer
Avera Health
Sioux Falls, SD
08.2021 - Current
- Configured, tested and maintained routers, switches, wireless access points, & related network devices.
- Experience with network specific vendors including, Cisco, Juniper, Meraki, & Ubiquiti.
- Educated and trained personally on new technologies including scripting, APIs, & AI.
- Day-to-day experience with documentation & monitoring tools including Cisco Prime, Juniper Mist Cloud, Cisco ISE, Infoblox, & Solarwinds.
- Configured IP addressing schemes, subnets, routing tables, DNS records, DHCP pools, & documentation.
- Wireless network design experience for radio management, power levels, & reliable coverage.
Desktop Support Technician
Avera Health
Sioux Falls, SD
01.2019 - 08.2021
- Provided technical support to users regarding hardware, software and network related issues.
- Troubleshot computer systems to identify and resolve operating system and application problems, within an established SLA.
- Proficient with Windows, Mac OS, Android, & iOS.
- Layer one networking experience with network closet cabling, VLAN configurations, & testing.
Help Desk Support Specialist
Avera Health
Sioux Falls, SD
05.2017 - 01.2019
- Provided over the phone technical assistance and troubleshooting for customers with hardware & software.
- Responded to customer inquiries via phone, email, or chat support.
- Created user accounts and verified proper user permissions on multiple platforms such as Windows Server, Active Directory, Azure, & Exchange.
Education
Associate of Applied Science - Network And System Administration
Southeast Technical Institute
Sioux Falls, SD05-2017
Skills
- Attentive to documentation and detail
- Wireless infrastructure planning and design
- Cisco, Juniper, Solarwinds, Microsoft, Apple
- DHCP, DNS, & IP Pool Planning
- BGP, OSPF, MPLS
Social Links
- https://www.linkedin.com/in/joseph-peters-b9806a136/
Timeline
Network Engineer
Avera Health
08.2021 - Current
Desktop Support Technician
Avera Health
01.2019 - 08.2021
Help Desk Support Specialist
Avera Health
05.2017 - 01.2019
Associate of Applied Science - Network And System Administration
Southeast Technical Institute