Summary
Overview
Work History
Education
Skills
Social Links
Timeline
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Joseph Peters

Sioux Falls,United States

Summary

Detail-oriented IT Network Engineer with 8 years of experience and a strong background in network technologies and security. Accomplished with proven success in designing and implementing business technology solutions. Focused on maintaining network security to provide customers a reliable network experience.

Overview

7
7
years of professional experience

Work History

Network Engineer

Avera Health
Sioux Falls, SD
08.2021 - Current
  • Configured, tested and maintained routers, switches, wireless access points, & related network devices.
  • Experience with network specific vendors including, Cisco, Juniper, Meraki, & Ubiquiti.
  • Educated and trained personally on new technologies including scripting, APIs, & AI.
  • Day-to-day experience with documentation & monitoring tools including Cisco Prime, Juniper Mist Cloud, Cisco ISE, Infoblox, & Solarwinds.
  • Configured IP addressing schemes, subnets, routing tables, DNS records, DHCP pools, & documentation.
  • Wireless network design experience for radio management, power levels, & reliable coverage.

Desktop Support Technician

Avera Health
Sioux Falls, SD
01.2019 - 08.2021
  • Provided technical support to users regarding hardware, software and network related issues.
  • Troubleshot computer systems to identify and resolve operating system and application problems, within an established SLA.
  • Proficient with Windows, Mac OS, Android, & iOS.
  • Layer one networking experience with network closet cabling, VLAN configurations, & testing.

Help Desk Support Specialist

Avera Health
Sioux Falls, SD
05.2017 - 01.2019
  • Provided over the phone technical assistance and troubleshooting for customers with hardware & software.
  • Responded to customer inquiries via phone, email, or chat support.
  • Created user accounts and verified proper user permissions on multiple platforms such as Windows Server, Active Directory, Azure, & Exchange.

Education

Associate of Applied Science - Network And System Administration

Southeast Technical Institute
Sioux Falls, SD
05-2017

Skills

  • Attentive to documentation and detail
  • Wireless infrastructure planning and design
  • Cisco, Juniper, Solarwinds, Microsoft, Apple
  • DHCP, DNS, & IP Pool Planning
  • BGP, OSPF, MPLS

Social Links

  • https://www.linkedin.com/in/joseph-peters-b9806a136/

Timeline

Network Engineer

Avera Health
08.2021 - Current

Desktop Support Technician

Avera Health
01.2019 - 08.2021

Help Desk Support Specialist

Avera Health
05.2017 - 01.2019

Associate of Applied Science - Network And System Administration

Southeast Technical Institute
Joseph Peters