Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Joseph Pollock

Saint Johns,FL

Summary

Dynamic professional with a proven track record at St. Johns Outdoors, excelling in quality control and customer service. Recognized for attention to detail and effective communication, I consistently reduced installation callbacks and boosted repeat business through exceptional service.

Overview

4
4
years of professional experience

Work History

Installer

St. Johns Outdoors
06.2024 - Current
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
  • Boosted repeat business by providing exceptional service and follow-up on installation issues.

Front of House Employee

Cookies and Cream
08.2022 - 06.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Waiter

Memphis Jax
08.2021 - 08.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Creekside High School
Saint Johns, Fl
05-2023

Skills

  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation
  • Excellent communication

Interests

  • Outdoor Recreation
  • Team Sports
  • Playing Sports
  • Surfing
  • Fishing
  • Snowboarding

Timeline

Installer

St. Johns Outdoors
06.2024 - Current

Front of House Employee

Cookies and Cream
08.2022 - 06.2024

Waiter

Memphis Jax
08.2021 - 08.2022

Creekside High School

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