Joseph Quiles
Linden
Summary
Results-driven operations manager with expertise in customer service, safety compliance, and staff mentorship. Proven track record in enhancing service delivery and negotiating contracts for optimal business outcomes.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Alliance Towing & Recovery LLC
Linden, NJ
01.2020 - Current
- Manage day-to-day operations of towing and recovery services, ensuring timely response to customer requests.
- Develop and implement efficient scheduling systems for personnel and equipment deployment.
- Oversee maintenance and repair of towing vehicles, enhancing operational reliability and safety standards.
- Train and mentor new staff on equipment operation, safety protocols, and customer service best practices.
- Consult with customers to assess needs and propose optimal solutions.
- Increase customer satisfaction by providing high-quality services and timely communication.
- Manage day-to-day business operations.
- Operate with safety and skill to avoid accidents and delays.
- Utilize GPS and other navigation tools to plan routes and stay on schedule.
- Negotiate contracts with vendors to secure favorable terms for the business.
Supervisor/Operator Truck Driver
Georges Towing
Elizabeth, NJ
03.2009 - 01.2020
- Supervised daily operations, ensuring timely and efficient service delivery for towing requests.
- Trained and mentored staff on safety protocols and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing response times.
- Coordinated vehicle dispatching, optimizing routes to minimize delays and fuel consumption.
- Managed customer interactions, resolving complaints and ensuring high satisfaction levels.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Bilingual
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Owner/Operator
Alliance Towing & Recovery LLC
01.2020 - Current
Supervisor/Operator Truck Driver
Georges Towing
03.2009 - 01.2020
High School Diploma -
Elizabeth High School