Joseph Quintanilla
Tempe,AZ
Summary
Dynamic Service Technician with extensive experience at Tony’s Service Center, recognized for enhancing customer satisfaction through effective preventive maintenance and exceptional customer service. Proven ability to streamline processes and manage inventory, ensuring timely service delivery. Detail-oriented and adaptable, committed to maintaining high standards of quality and efficiency in all tasks.
Diligent Desired Position with robust background in leadership and operational management. Successfully coordinated training programs and mission planning to ensure unit readiness and effectiveness. Demonstrated strategic thinking and effective communication skills in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Service Technician
Tony’s Service Center
Phoenix, AZ
11.2023 - Current
- Conducted routine maintenance services, including oil changes and tire rotations, enhancing customer satisfaction.
- Collaborated with team members to streamline service processes, improving overall workflow efficiency.
- Implemented inventory management strategies to optimize part availability and reduce project delays.
Service Technician
Chapman Chevrolet And Isuzu
Tempe, AZ
09.2023 - 05.2024
- Diagnosed and repaired various automotive issues to ensure vehicle safety and performance.
- Utilized diagnostic tools to identify technical problems efficiently, reducing repair time significantly.
- Maintained accurate records of services rendered and parts used, ensuring compliance with company standards.
Service Technician
Volcano Harley Davidson
Gladstone, OR
05.2023 - 08.2023
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Conducted routine maintenance services, including oil changes and tire changes, enhancing customer satisfaction.
Service Porter
Desert Wind Harley-Davidson
Mesa, AZ
08.2022 - 05.2023
- Organized and maintained cleanliness of service area to enhance customer experience.
- Assisted technicians by delivering parts and tools efficiently, ensuring timely service completion.
- Conducted routine inspections of vehicles, identifying maintenance needs to support operational efficiency.
- Coordinated with service team to prioritize tasks based on customer needs and service schedules.
Service Advisor
Latus Motors Harley Davidson And Triumph
Gladstone
05.2021 - 11.2021
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Coordinated service appointments, ensuring optimal scheduling for efficiency.
- Communicated with technicians to relay customer concerns and service requests effectively.
- Provided detailed explanations of services performed to enhance customer understanding and satisfaction.
Platoon Sergeant
United States Marine Corps
Camp Pendleton South, CA
07.2000 - 05.2021
- Led training exercises to enhance unit readiness and operational effectiveness.
- Managed logistics and supply chain operations for equipment and personnel deployment.
- Supervised maintenance and repair of vehicles, ensuring mission capability.
- Developed and implemented standard operating procedures for improved safety compliance.
Education
Harley Davidson Late Model Mechanic
Universal Technical Institute
Phoenix, AZ02.2023
High School Diploma -
Marcos De Niza High School
Tempe, AZ05.2000
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Flexible and adaptable
- Documentation and reporting
- Service reports
- Analytical thinking
- Time tracking
- Customer relationship management
Timeline
Service Technician
Tony’s Service Center
11.2023 - Current
Service Technician
Chapman Chevrolet And Isuzu
09.2023 - 05.2024
Service Technician
Volcano Harley Davidson
05.2023 - 08.2023
Service Porter
Desert Wind Harley-Davidson
08.2022 - 05.2023
Service Advisor
Latus Motors Harley Davidson And Triumph
05.2021 - 11.2021
Platoon Sergeant
United States Marine Corps
07.2000 - 05.2021
Harley Davidson Late Model Mechanic
Universal Technical Institute
High School Diploma -
Marcos De Niza High School