Joseph Quintua Salavea
Hoʻolehua,HI
Summary
Reliable and friendly person who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Mokulele Airlines
Hoʻolehua, Hawaii
03.2025 - Current
- Provided exceptional customer service to passengers at Mokulele Airlines.
- Collaborated with team members to ensure smooth operations at the airport.
- Utilized airline software for ticketing and boarding processes efficiently.
- Guided passengers through check-in and boarding procedures effectively.
- Attended training sessions regularly to stay current on new products or services.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Ensured compliance with applicable laws when dealing with customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground support equipment to assist with aircraft servicing.
- Conducted safety checks on equipment and work areas before use.
- Communicated effectively with team members during busy operations.
- Ensured proper handling of fragile and oversized items during loading processes.
- Assisted in the organization of baggage claim areas for efficient passenger retrieval.
- Followed company protocols for hazardous materials handling on the ramp.
- Maintained cleanliness and organization of ramp areas to promote safety standards.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Collected, sorted and checked baggage tags against flight lists.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Assisted passengers with special needs or requests regarding their baggage.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Adhered to strict timelines for the turnaround of flights.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Worked in various weather conditions to ensure continuous airport operations.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Participated in regular safety drills and training sessions.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Cashier
Kamoi Snack & Go
Kaunakakai, HI
09.2022 - 02.2025
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
Molokai High School
Hoolehua, HI05.2022
Skills
- Reliable and Trustworthy
- Basic Math
- Critical Thinking
- Friendly, Positive Attitude
- Active Listening
- Maintenance & Repair
- Customer Service
- Computer Skills
- Good Work Ethic
References
- Diane Mokuau Teacher (808)658-0232
- Chrissy Paleka Teacher (808)658-0288
- David Bush DHHL (808)658-6898
- Jershon Kaalekahi Lineman (808)658-9733
- Ronald Cabanting Retired Military (808)446-2074
Timeline
Customer Service Agent
Mokulele Airlines
03.2025 - Current
Cashier
Kamoi Snack & Go
09.2022 - 02.2025
High School Diploma -
Molokai High School