Sherry Runnels
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Transamerica Life Insurance Company
Plano, TX
08.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Maintained strong call control and quickly worked through scripts to address problems.
Customer Care Representative
Iqor
Plano, TX
01.2017 - 03.2019
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Supervised and motivated customer service teams to maximize business performance.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Collections Specialist
CRS
Dallas, TX
07.2012 - 10.2016
- Updated accounts and credit reports to reflect recent changes.
- Investigated and solved problems with payments, account updates and other concerns.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Collector
NRS
Dallas, TX
08.2005 - 07.2012
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Acquired credit reporting data for new and existing customers.
- Upheld all privacy and security requirements established by FDCPA regulatory agencies.
- Improved existing collections processes by analyzing rejection patterns and denials.
Education
Associate of Arts - Sociology
University of North Texas At Dallas
Dallas, TXSkills
- Communication
- Reliable & trustworthy
- Active listening
- Good work ethic
- Multitasking
- Computer skills
Timeline
Customer Service Agent
Transamerica Life Insurance Company
08.2021 - Current
Customer Care Representative
Iqor
01.2017 - 03.2019
Collections Specialist
CRS
07.2012 - 10.2016
Collector
NRS
08.2005 - 07.2012
Associate of Arts - Sociology
University of North Texas At Dallas
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