Joseph Ramirez Jr
Summary
To secure a position with long term job security. Willing to seek additional educational opportunities and training. Seeking a challenging position in a reputable organization to expand knowledge and skills.
Overview
25
25
years of professional experience
Work History
Assistant Branch Manager
Trustco Bank
10.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and developed new team members in alignment with branch service standards and policies including scheduling.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Responded to customer concerns, working with Branch Manager to significantly raise customer satisfaction.
- Submitted loan applications for verification and recommendations.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Field Inventory Management Specialist
Speedway, LLC
11.1999 - 07.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, leading investigations, reduced costs, oversaw P&L and achieved margin targets consistently to stay on track with growth plans and profitability.
- Performed full monthly inventory audits to investigate discrepancies and reconcile inventory counts
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
Education
Associate of Arts - Accounting And Business Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06.1992
Skills
- Customer Satisfaction
- Active registration status with NMLS
- Notary Public, Florida, valid until 2027
- Banking- Customer Service, loan processing, account servicing, transaction processing, teller transactions, fraud detection and exchange rate quotes
- Efficient management, organizational abilities, attention to detail and time management
- Bilingual- Fluent in English and Spanish
- Inventory Monitoring and Management
- Exhibits strong leadership qualities and desire to succeed Decision making skills
- Efficient in Excel, Power Point and other operating systems
- Policy Implementation and Development
- Account Retention
- Audit preparation
- Staff Management
- Cash Handling
Timeline
Assistant Branch Manager
Trustco Bank
10.2022 - Current
Field Inventory Management Specialist
Speedway, LLC
11.1999 - 07.2022
Associate of Arts - Accounting And Business Management
City Colleges of Chicago - Wilbur Wright College
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