Joseph Rankin
Phoenix,AZ
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Services Representative
IBM
Phoenix, AZ
09.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Facilitated inter-departmental communication to effectively provide customer support.
Parking Booth Attendant
Parking Management Services Inc
Scottsdale, AZ
05.2017 - 11.2019
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Directed patrons to designated parking spaces.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
High School Equivalency Diploma -
11.2019
Skills
- Client Rapport-Building
- Diagnostics and Repair
- Hardware Replacement
- Team Collaboration
- Records Management
- Hardware and Software Updates
- Multitasking and Organization
- Work Order Interpretation
Certification
- Cisco Certified Technician (CCT)
- Lenovo PCG Certified
- Dell Server Technician Certified
- HP Server Technician Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Systems Services Representative - IBM
09.2021 - Current
Parking Booth Attendant - Parking Management Services Inc
05.2017 - 11.2019
Arizona Department of Education - High School Equivalency Diploma,