Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Joseph Rankin

Phoenix,AZ
The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Summary

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Services Representative

IBM
Phoenix, AZ
09.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Facilitated inter-departmental communication to effectively provide customer support.

Parking Booth Attendant

Parking Management Services Inc
Scottsdale, AZ
05.2017 - 11.2019
  • Answered general questions about parking fees, facilities and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Directed patrons to designated parking spaces.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

High School Equivalency Diploma -

Arizona Department of Education, Phoenix, AZ
11.2019

Skills

  • Client Rapport-Building
  • Diagnostics and Repair
  • Hardware Replacement
  • Team Collaboration
  • Records Management
  • Hardware and Software Updates
  • Multitasking and Organization
  • Work Order Interpretation

Certification

  • Cisco Certified Technician (CCT)
  • Lenovo PCG Certified
  • Dell Server Technician Certified
  • HP Server Technician Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Systems Services Representative - IBM
09.2021 - Current
Parking Booth Attendant - Parking Management Services Inc
05.2017 - 11.2019
Arizona Department of Education - High School Equivalency Diploma,
Joseph Rankin