Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Joseph Regan

Hershey,PA

Summary

Dedicated customer service representative with expertise in resolving inquiries, enhancing customer satisfaction, and training staff. Proven ability to analyze feedback and implement improvements for better service experiences.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Hershey's Chocolate World
Hershey, PA
12.2021 - 03.2026
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
  • Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
  • Trained new employees on customer service protocols and system navigation for consistent service delivery.
  • Analyzed customer feedback to identify trends, implementing improvements for enhanced service experiences.

Customer Service Representative

Macy's
New York, NY
11.2009 - 12.2025
  • Utilized point-of-sale systems to process transactions accurately and manage inventory effectively.
  • Developed training materials that improved onboarding effectiveness for new staff members in customer interactions.
  • Led initiatives to enhance product knowledge among staff, resulting in increased upselling opportunities.
  • Implemented a referral program that encouraged repeat visits, contributing to customer loyalty efforts.

Store Manager

Family Video
Elmira, NY
09.2018 - 10.2020
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, optimizing stock availability and reducing excess waste.
  • Trained and developed team members, enhancing customer service skills and operational efficiency.
  • Implemented promotional strategies, increasing foot traffic and boosting sales performance.

Lead Bookseller

Barnes & Noble
Elmira, NY
09.1997 - 03.2008
  • Led team in delivering exceptional customer service and fostering a welcoming environment.
  • Mentored new employees on sales techniques and product knowledge to enhance overall performance.
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Developed engaging in-store events to promote literacy and community engagement initiatives.

Education

Bachelor of Arts - Theatre

SUNY At Binghamton
Binghamton, NY

Skills

  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Staff training

Languages

English
Native or Bilingual

Interests

  • Watching Movies and TV Shows
  • I like looking at the stars and learning about constellations
  • Backpacking and Hiking
  • Avid Reader
  • Acting and Theater
  • Baseball
  • Historical Reenacting (Revolutionary War)

Timeline

Customer Service Representative

Hershey's Chocolate World
12.2021 - 03.2026

Store Manager

Family Video
09.2018 - 10.2020

Customer Service Representative

Macy's
11.2009 - 12.2025

Lead Bookseller

Barnes & Noble
09.1997 - 03.2008

Bachelor of Arts - Theatre

SUNY At Binghamton