Dedicated customer service representative with expertise in resolving inquiries, enhancing customer satisfaction, and training staff. Proven ability to analyze feedback and implement improvements for better service experiences.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Hershey's Chocolate World
Hershey, PA
12.2021 - 03.2026
Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
Trained new employees on customer service protocols and system navigation for consistent service delivery.
Analyzed customer feedback to identify trends, implementing improvements for enhanced service experiences.
Customer Service Representative
Macy's
New York, NY
11.2009 - 12.2025
Utilized point-of-sale systems to process transactions accurately and manage inventory effectively.
Developed training materials that improved onboarding effectiveness for new staff members in customer interactions.
Led initiatives to enhance product knowledge among staff, resulting in increased upselling opportunities.
Implemented a referral program that encouraged repeat visits, contributing to customer loyalty efforts.
Store Manager
Family Video
Elmira, NY
09.2018 - 10.2020
Oversaw daily store operations, ensuring compliance with company policies and procedures.
Managed inventory levels, optimizing stock availability and reducing excess waste.
Trained and developed team members, enhancing customer service skills and operational efficiency.
Implemented promotional strategies, increasing foot traffic and boosting sales performance.
Lead Bookseller
Barnes & Noble
Elmira, NY
09.1997 - 03.2008
Led team in delivering exceptional customer service and fostering a welcoming environment.
Mentored new employees on sales techniques and product knowledge to enhance overall performance.
Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
Developed engaging in-store events to promote literacy and community engagement initiatives.
Education
Bachelor of Arts - Theatre
SUNY At Binghamton
Binghamton, NY
Skills
Customer service
Active listening
Data entry
Customer relations
Relationship building
Computer proficiency
Payment processing
Professional telephone demeanor
Microsoft outlook
Scheduling
Call management
Product knowledge
Paperwork processing
Order processing
Staff training
Languages
English
Native or Bilingual
Interests
Watching Movies and TV Shows
I like looking at the stars and learning about constellations