Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Reynolds

Holden,LA

Summary

Goal-driven, team oriented individual with significant customer service experience. Good communication skills and a persistent attitude towards guiding others on a path towards financial health. Experienced in customer maintenance applications and transactions. Strives to be an asset to any branch team.

Overview

3
3
years of professional experience

Work History

Associate Banker

JP Morgan Chase
06.2022 - Current
  • Balanced teller drawers and did ATM maintenance.
  • Counted cash both with machine and by hand.
  • Adhered to security procedures.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Provided advice on different bank products and financial options.
  • Made referrals to platform bankers based on customer needs.
  • Investigated customer problems and provided resolutions in a timely manner.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of transactions for personal and commercial clients.
  • Counted, verified and handled bank deposits and branch cash shipments.
  • Educated customers on credit, credit cards and credit monitoring applications offered by Chase.
  • Completed fraud disputes and existing customer maintenance.

Assistant Manager

CC's Coffee House
11.2020 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Handled customer complaints both in-store and over the phone.
  • Monitored cash intake and did daily cash deposits.
  • Completed monthly inventory counts to verify stock levels, fix discrepancies, and forecast future needs.
  • Barista/Cashier
  • Disciplinary action (when necessary)
  • Created weekly schedules based on business flow throughout different times of the day.
  • Made hiring recommendations to increase store's productivity and profitability with quality workers.
  • Conducted interviews of potential employees.

Probation/Parole Officer

Louisiana Department Of Public Safety
05.2020 - 09.2020
  • Studied case reports detailing inmate history and likelihood of committing another crime.
  • Conducted risk assessments upon intake of a new inmate
  • Arranged substance abuse rehabilitation for offenders.
  • Monitored inmates' progress using questionnaires and psychological testing.

Education

Bachelor of Arts - Sociology

Louisiana State University And A&M College
Baton Rouge, LA
12.2019

Skills

  • Developing Customer Relationships
  • Change Orders
  • Customer Transactions
  • Due Diligence
  • Verbal and Written Communication
  • Security Controls
  • Cash Handling
  • Closing Procedures
  • ATM Balancing
  • Money Transfers
  • Night and Safe Deposit Procedures

Timeline

Associate Banker

JP Morgan Chase
06.2022 - Current

Assistant Manager

CC's Coffee House
11.2020 - 06.2022

Probation/Parole Officer

Louisiana Department Of Public Safety
05.2020 - 09.2020

Bachelor of Arts - Sociology

Louisiana State University And A&M College

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Joseph Reynolds