Joseph Richard
Houston,TX
Summary
Proven track record in enhancing safety and customer satisfaction at St. Paul Church and School, adept in complex problem-solving and relationship management. Excelled in roles requiring meticulous attention to detail and proactive communication, significantly improving operational efficiency. Skilled in report writing and general security, consistently delivering beyond expectations.
Overview
15
15
years of professional experience
Work History
Security Officer
St. Paul Church and School
Houston, TX
06.2009 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Delivery Driver
A Classic Bloom
Houston, TX
03.2013 - 11.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
CNC Machine Operator
RKI
Houston, TX
04.2010 - 03.2013
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
Skills
- Report Writing
- Incident Reporting
- General security
- Complex Problem-Solving
- Relationship building and management
Timeline
Delivery Driver
A Classic Bloom
03.2013 - 11.2018
CNC Machine Operator
RKI
04.2010 - 03.2013
Security Officer
St. Paul Church and School
06.2009 - Current