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Joseph Riley
Retail Wine And Spirits Professional
Arlington,VA
Summary
- Dedicated retail sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Barista Manager, Part-time
Apéro
Washington, DC
03.2022 - Current
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Set up restaurant space and barista/bar station each morning, brewed and served coffee and tea beverages and baked goods.
- Accepted wholesale alcohol and food deliveries, helped manage invoices.
- Took phone reservations for restaurant using Resy.
Wine Sales Associate
Calvert Woodley
Washington, DC
10.2020 - Current
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased business sales utilizing [Product or Service] knowledge.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Bottle Shop Seller and Host, Part-time
Jack Rose Dining Saloon
Washington, DC
07.2021 - 01.2022
- Assisted with purchases by managing point of sale system and credit card sales
- Greeted customers entering bottle shop and offered assistance with requirements.
- Inventoried supplies regularly and reported needs to management.
- Helped customers find merchandise and assisted with their product needs.
- Managed restaurant reservation system, accepted phone, online, and in-person reservations, seated diners, and managed seating arrangements.
- Addressed customer issues immediately to guarantee swift resolution.
Store Manager
Ace Beverage
Washington, DC
07.1994 - 05.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance and purchasing functions.
- Coached part-time and new employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Grew company sales 20% by devising strategic promotional plans capitalizing on changing market conditions.
- Submitted orders for new inventory.
- Answered questions about store policies and addressed customer concerns.
- Worked daily with top D.C. area caterers and event companies to deliver beverage orders for catered events
- Customer concerns.
Host, Part-time
Jack Rose Dining Saloon
Washington, DC
03.2012 - 10.2012
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Recorded available tables after seating each party using specialized seating software.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor of Arts - Government
George Mason University
Fairfax, VA 09.1985 - 05.1989
Skills
Touch-screen point of sale
Inventory management
Coffee grinding
Espresso machine operation
Food plating and presentation
Cash register operation
Microsoft applications proficiency
Written Communication
Data Entry
Dependable and Responsible
Excellent Communication
Clerical Support
Multitasking Abilities
Organization
Software
Open Table and Resy reservation systems
Triple Seat event software
Certification
D.C. ABRA Beverage License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Manager, Part-time
Apéro
03.2022 - Current
Bottle Shop Seller and Host, Part-time
Jack Rose Dining Saloon
07.2021 - 01.2022
Wine Sales Associate
Calvert Woodley
10.2020 - Current
Host, Part-time
Jack Rose Dining Saloon
03.2012 - 10.2012
Store Manager
Ace Beverage
07.1994 - 05.2020
Bachelor of Arts - Government
George Mason University
09.1985 - 05.1989