Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Gist

Lander

Summary

Barista Manager at Lander Coffee Co, skilled in staff training and customer service. Successfully optimized operations and enhanced customer satisfaction through effective team leadership and quality control. Proven ability to implement policies and maintain high standards, ensuring a clean and efficient environment while fostering long-term client loyalty.


Energetic Law Intern with experience assisting attorneys in legal and investigative projects. Current knowledge of legal topics and skilled in researching, drafting, and organizing legal documents to support firm operations. Reviews investigative material, assists with inquiries and participates in meetings to develop strategies and policies.

Overview

1
1
year of professional experience

Work History

Barista Manager

Lander Coffee Co
08.2024 - Current
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created new training guidelines, and provided staff orientation and training.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Law Intern

Aly Zafonte
05.2024 - 08.2024
  • Communicated with law firms and paralegals to gather information for lawsuits.
  • Researched statutes and laws to support compliance and legal risk management.
  • Met with clients to help attorneys prepare for depositions.
  • Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
  • Organized legal filing system to maximize efficiency.
  • Performed legal and general research, drafting memoranda, and correspondence.
  • Reviewed legal information and proofed documentation for errors.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Interviewed and communicated with clients via phone or email.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.

Education

High School Diploma -

Lander Valley Highschool
Lander, WY
05-2026

Skills

  • Shop opening and closing
  • Touch-screen point of sale
  • Policies and procedures implementation
  • POS systems
  • Staff training and development
  • Quality control
  • Team building and leadership
  • Attention to detail
  • Staff management
  • Customer service
  • Oral communication
  • Document review

Timeline

Barista Manager

Lander Coffee Co
08.2024 - Current

Law Intern

Aly Zafonte
05.2024 - 08.2024

High School Diploma -

Lander Valley Highschool

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