Kayla Spaulding
Moneta,VA
Summary
Motivated esthetician student eager to apply classroom and hands on knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to your team.
Overview
8
8
years of professional experience
Work History
Barista Manager
Little Green Hive
Roanoke , VA
10.2021 - 11.2025
- Greeted guests with pleasant smile and superior customer service.
- Provided expert advice on coffee selection and preparation to enhance customer experience.
- Contributed to marketing and social media initiatives, increasing brand visibility and engagement.
- Coordinated with vendors and suppliers to ensure timely delivery of high-quality products.
- Managed barista staff, ensuring proper training and scheduling.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained up-to-date knowledge of coffee trends and products to enhance menu offerings.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Resolved problems or concerns to satisfaction of involved parties.
Barista
Starbucks
Roanoke , VA
05.2018 - 10.2021
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested appealing products.
- Restocked product displays based on demand and projected sales.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
High School Diploma -
Staunton River
Moneta05-2017
Esthetician - Esthetician
Sylvain Melloul International Hair Academy
Lynchburg, VASkills
- Inventory management
- Customer service
- Staff training
- Scheduling management
- Quality control
- Social media marketing
- Sales promotion
- Team building
- Time management
- Cleanliness standards
- Verbal and written communication
- Inventory planning
- Shift scheduling
- Supplier management
- Complaint handling
- Touch-screen point of sale
- Health and safety compliance
- Budgeting and cost control
- Cleanliness and organization
- Skin analysis
- Facial treatments
- Waxing techniques
- Client consultation
- Attention to detail
- Problem solving
- Effective communication
- Proficient in eyebrow and lash tinting
- Sanitation and sterilization
- Outstanding client care
- High-frequency machine use
- Galvanic current treatments
- Client intakes
Timeline
Barista Manager
Little Green Hive
10.2021 - 11.2025
Barista
Starbucks
05.2018 - 10.2021
High School Diploma -
Staunton River
Esthetician - Esthetician
Sylvain Melloul International Hair Academy
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