Alexis Moceri
Rathdrum,ID
Summary
Dedicated Barista Manager with proven expertise in enhancing customer satisfaction and optimizing daily operations. Strong attention to detail and effective staff training skills contribute to a welcoming and efficient service environment.
Experienced Barista Manager skilled in staff training, inventory management, and complaint resolution. Known for fostering a positive work atmosphere while ensuring high standards of cleanliness and organization. Eager to leverage these strengths to enhance team performance and customer experiences.
Overview
4
4
years of professional experience
Work History
Barista Manager
Golden Glo Espresso
Rathdrum, ID
10.2023 - Current
- Managed daily operations of high-volume espresso bar, ensuring efficient service delivery.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Developed and implemented staff scheduling to optimize workforce productivity during peak hours.
- Monitored inventory levels, conducted stock assessments, and coordinated supply orders effectively.
- Enhanced customer satisfaction by resolving complaints and maintaining a welcoming atmosphere.
Barista
Grounded Coffee Shop
Post Falls, ID
05.2023 - 08.2023
- Brewed high-quality espresso drinks and ensured consistency in taste and presentation.
- Trained new baristas on beverage preparation and customer service standards.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
- Maintained cleanliness of workstations and adhered to health and safety regulations.
Customer Service Cashier
Silverwood Theme Park Inc. Athol ID
Athol, ID
05.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Education
High School Diploma -
Isucced Virtual Highschool
Nampa, ID05.2026
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Attention to detail
- Verbal and written communication
- Hiring and training
- Complaint handling
- Staff management
- Employee management
- Inventory control
- Inventory management
Timeline
Barista Manager
Golden Glo Espresso
10.2023 - Current
Barista
Grounded Coffee Shop
05.2023 - 08.2023
Customer Service Cashier
Silverwood Theme Park Inc. Athol ID
05.2022 - 07.2023
High School Diploma -
Isucced Virtual Highschool