Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Ritornaro

Boca Raton,FL

Summary

Resourceful candidate brings drive, ambition and creativity to company. Responsible and mature team player knowledgeable in content creation and management and audience engagement. Unstoppable and enthusiastic collaborator committed to reacting appropriately and quickly to new challenges and contributing to company's success.

Overview

9
9
years of professional experience

Work History

Lead Valet Attendant

Surfrider Beach Club
05.2020 - 08.2023
  • Delivered above and beyond service to VIP guests at property.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Reduced wait times for guests by efficiently managing traffic flow during peak hours.

Server

Drifthouse By David Burke
03.2021 - 08.2022
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Counter Cashier

Aleo italian specialties
08.2020 - 08.2021
  • Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy or quality of service.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in training new employees on cashier procedures and best practices to improve overall team performance.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Counter & DELIVERY

COUSINS PIZZERIA
10.2015 - 08.2019
  • Displayed excellent customer service during interactions with customers
  • Maintained clean workspace
  • Performed inventory
  • Delivered pizza to customers in a timely fashion.

Cashier

FOOD EMPORIUM
11.2017 - 05.2018
  • Displayed excellent customer service during interactions with customers.

Ride operator

IPLAY AMERICA
02.2015 - 10.2015
  • Supervised adolescences during activity
  • Responded to customer requests promptly
  • Interreacted with coworkers to efficiently complete daily tasks.

Education

BBA - Finance

Florida Atlantic University
Boca Raton, FL
08.2024

HIGH SCHOOL DIPLOMA -

SAINT JOHN VIANNEY HIGH SCHOOL
05.2019

Skills

  • Communication
  • Organization
  • Microsoft Excel
  • Customer Service
  • Social Media
  • Tactfulness
  • Professional Appearance
  • Client Service
  • Problem-Solving

Timeline

Server

Drifthouse By David Burke
03.2021 - 08.2022

Counter Cashier

Aleo italian specialties
08.2020 - 08.2021

Lead Valet Attendant

Surfrider Beach Club
05.2020 - 08.2023

Cashier

FOOD EMPORIUM
11.2017 - 05.2018

Counter & DELIVERY

COUSINS PIZZERIA
10.2015 - 08.2019

Ride operator

IPLAY AMERICA
02.2015 - 10.2015

BBA - Finance

Florida Atlantic University

HIGH SCHOOL DIPLOMA -

SAINT JOHN VIANNEY HIGH SCHOOL

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Joseph Ritornaro