Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Robert Jackson

Solemint,CA

Summary

Dynamic customer service professional with extensive experience at ABC Liquor, excelling in POS operations and regulatory compliance. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration. Recognized for maintaining a well-organized store environment, ensuring product availability, and delivering exceptional service that fosters loyalty.

Overview

3
3
years of professional experience

Work History

Liquor Store Clerk

ABC Liquor
Lexington, NC
09.2024 - 04.2025
  • Provided exceptional customer service, consistently exceeding customer expectations.
  • Operated the POS system accurately and efficiently, processing transactions and applying discounts.
  • Maintained a well-stocked and organized store environment, ensuring product availability and proper display.
  • Enforced responsible sales practices, verifying ages, and adhering to liquor laws.
  • Assisted customers with product inquiries, recommendations, and locating items.
  • Unloaded and stocked deliveries, ensuring efficient inventory management.
  • Participated in store maintenance and upkeep, ensuring a clean and appealing shopping environment.

Keyholder

Gamestop
Lexington, NC
03.2024 - 09.2024
  • Opened and closed the store independently, ensuring all procedures were followed securely and accurately.
  • Supported daily operations, including inventory management, merchandising, and loss prevention.
  • Delivered exceptional customer service by assisting guests with purchases, game recommendations, and trade-in processes.
  • Handled cash management responsibilities, including balancing registers, preparing deposits, and reconciling sales reports.
  • Trained and supervised associates, promoting a positive team environment, and a strong sales culture.
  • Assisted in achieving store sales goals through suggestive selling, upselling, and maintaining knowledge of new releases and promotions.

Cashier

Rebel Gas Station
Orlando, FL
07.2023 - 01.2024
  • Built and maintained strong relationships with customers to ensure satisfaction and loyalty.
  • Handled escalated customer complaints with professionalism and a solutions-first approach.
  • Collaborated with team members to enhance service delivery and improve customer interactions.
  • Adhered to company policies and upheld service standards in all customer interactions.
  • Analyzed customer feedback to identify service trends and implement improvements.

Security Officer

Fresno County Private Security
Fresno, CA
07.2022 - 04.2023
  • Monitored facility entrances to ensure that only authorized personnel accessed restricted areas.
  • Conducted regular patrols to maintain safety and security across the premises.
  • Performed routine security checks, and responded quickly to emergencies and incidents.
  • Maintained detailed logs of all incidents and escalated concerns to the appropriate authorities.
  • Ensured the safety of staff and visitors through proactive security measures.

Education

High School Diploma -

Cleveland High School
Reseda, CA
06-2007

Skills

Customer-focused retail and service expertise
POS system operation and cash handling
Regulatory compliance (including liquor laws and ID verification)
Strong written and verbal communication
Conflict resolution and de-escalation tactics
Inventory management and merchandising
Team collaboration and workplace professionalism
Attention to detail and organized multitasking
Store upkeep and maintenance

References

References available upon request.

Timeline

Liquor Store Clerk

ABC Liquor
09.2024 - 04.2025

Keyholder

Gamestop
03.2024 - 09.2024

Cashier

Rebel Gas Station
07.2023 - 01.2024

Security Officer

Fresno County Private Security
07.2022 - 04.2023

High School Diploma -

Cleveland High School

Similar Profiles

CREATE PROFILE
Joseph Robert Jackson