Joseph Rohrer
Summary
Skilled Server with expertise in order management, payment processing, and upselling. Knowledgeable in menu offerings and adept at providing tailored recommendations to enhance customer satisfaction. Experienced in accommodating special dietary needs and ensuring food safety standards. Committed to creating enjoyable dining experiences through proactive customer engagement.
Overview
5
5
years of professional experience
Work History
Event Supervisor /Food Server
Village 360
06.2021 - Current
- Greeted guests, managed reservations, and coordinated seating to maintain smooth front-of-house flow.
- Presented menu and wine offerings, guiding guests toward appropriate pairings and purchases.
- Delivered attentive table service, accurately recorded orders, and ensured timely food and beverage presentation.
- Processed payments through POS systems, balanced checks, and resolved billing discrepancies professionally.
- Maintained clean, organized dining areas while supporting compliance with winery service standards.
- Adapted quickly to busy service periods, prioritizing tasks to preserve efficient operations and guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Managed setup and breakdown of event materials, signage, and equipment with accuracy.
- Communicated with cross-functional teams to resolve last-minute changes and support event readiness.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Manager
Lemon Supply
05.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed scheduling, labor coverage, and staffing needs to support business demands.
- Directed daily store operations to maintain service standards and efficient workflow.
- Trained and coached associates on sales processes, procedures, and customer service expectations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Enforced cash handling, opening, and closing procedures for operational accuracy.
- Monitored inventory levels, replenishment, and stock organization to prevent shortages.
- Assisted with hiring, training and mentoring new staff members.
Manager
Ice Monster
05.2022 - 04.2023
- Directed daily store operations, ensuring smooth service flow and consistent customer experience.
- Coordinated scheduling, task assignments, and shift coverage to maintain productivity.
- Improved safety procedures to create safe working conditions for workers.
- Trained team members on POS procedures, food safety standards, and service expectations.
- Monitored inventory levels, placed supply orders, and reduced product shortages.
- Resolved customer concerns promptly, preserving service quality and brand reputation.
- Coordinated opening and closing procedures, maintaining cleanliness and readiness standards.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Saint Patrick - Saint Vincent High School
Vallejo06-2017
No Degree - Business Management
Solano Community College
Fairfield, CANo Degree - Business Management
University of Hawaii At Manoa
Honolulu, HI01-2029
Skills
- Hospitality service expertise
- Customer service excellence
- Menu memorization
- Hospitality management
- Menu knowledge
- High volume dining
- Cash handling
- High-volume service
- Team collaboration
- Beverage prep
- Leadership skills
- Strong work ethic
Timeline
Manager
Lemon Supply
05.2023 - 06.2024
Manager
Ice Monster
05.2022 - 04.2023
Event Supervisor /Food Server
Village 360
06.2021 - Current
High School Diploma -
Saint Patrick - Saint Vincent High School
No Degree - Business Management
Solano Community College
No Degree - Business Management
University of Hawaii At Manoa