Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Rokuson

JACKSON,New Jersey

Summary

Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management, and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping.

Overview

6
6
years of professional experience

Work History

Fulfillment Expert

Target
Howell, New Jersey
08.2024 - Current
  • Managed inventory levels and ensured timely order fulfillment.
  • Operated warehouse equipment to facilitate efficient product handling.
  • Assisted in training new team members on warehouse procedures.
  • Collaborated with cross-functional teams to resolve fulfillment issues.
  • Documented customer service requests and resolved problems accordingly.

Front End Supervisor Customer Service Manager

Shoprite of Jackson
Jackson, New Jersey
10.2019 - 12.2023
  • Supervised daily operations of front end services and cash handling.
  • Trained and mentored new cashiers on customer service protocols.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed staff schedules to ensure adequate coverage during peak hours.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored cash flow, preparing reports to inform management of financial status.

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06-2019

Skills

  • Customer service
  • Conflict resolution
  • Team training
  • Data entry
  • Safety compliance
  • Report preparation
  • Time management
  • Record keeping
  • Quality control
  • Adherence to procedures
  • Team collaboration
  • Relationship building

Timeline

Fulfillment Expert

Target
08.2024 - Current

Front End Supervisor Customer Service Manager

Shoprite of Jackson
10.2019 - 12.2023

High School Diploma -

Tottenville High School

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