Joseph Rooks
Roanoke
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Heavy Equipment Diesel Mechanic with a 30+ year track record of maintaining and repairing Earth moving and Agriculture machinery. Skilled in diagnosing issues, conducting repairs, and ensuring optimal performance for heavy equipment.
Overview
22
22
years of professional experience
Work History
Service Manager
Beshears Tractor
Opelika, AL
09.2025 - Current
- Led service team to enhance customer satisfaction and operational efficiency.
- Developed and implemented maintenance schedules for equipment reliability.
- Streamlined service processes, reducing turnaround times for repairs and maintenance.
- Trained staff on best practices in customer service and technical support.
- Analyzed service metrics to identify areas for process improvement and cost savings.
- Collaborated with sales teams to align service offerings with customer needs.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Technician
John Deere- SunSouth
Carrollton, GA
05.2024 - 06.2025
- Diagnosed and repaired agricultural machinery to ensure optimal performance and reliability.
- Conducted routine maintenance on equipment, adhering to safety standards and manufacturer guidelines.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Utilized diagnostic tools and software to identify equipment malfunctions accurately.
- Trained junior technicians on best practices for maintenance and repair processes.
- Streamlined service workflows, reducing turnaround time for repairs and enhancing customer satisfaction.
- Enhanced operational efficiency by recommending improvements based on field observations and customer feedback.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Business Owner- Diesel Mechanic
Mobile Tractor Repair
Carrollton, GA
01.2022 - 05.2024
- Expertise in diagnosing and repairing diesel engines, transmissions, and related components.
- Proven track record of providing high-quality service to satisfied customers.
- Diagnosed and repaired complex diesel engine issues, specializing in troubleshooting.
- Performed routine maintenance and repairs on diesel engines, ensuring peak performance.
- Established successful client relationships and developed a loyal customer base.
Auction Co Sales Rep
TAC
Moreland, GA
01.2020 - 01.2022
- Developed and maintained strong relationships with heavy equipment owners in industries such as agriculture, construction, governmental, fleet and lending.
- Handled inquiries, and resolved issues related to buying and selling auction items.
- Utilized strong negotiation skills to secure profitable deals for both buyers and sellers.
- Maintained accurate records, organized, and marketed auctions effectively for increased attendance resulting in high sales and customer satisfaction.
- Managed auction logistics to ensure seamless delivery of purchased items.
Business Owner- Diesel Mechanic
Rooks Mobile Inc.
Carrollton, GA
01.2004 - 01.2019
- Managed daily operations for successful diesel mechanic business, specializing in Construction and Agricultural equipment.
- Proficient in managing business operations, scheduling appointments, and maintaining customer relationships.
- Experienced in sourcing and ordering parts, negotiating with vendors, and managing inventory.
- Skilled in diagnosing and repairing complex diesel engine issues efficiently and effectively.
- Led team of mechanics in diagnosing and repairing diesel engines and systems.
Education
High School -
Central High School
Carrollton, GA01-1990
Skills
- Troubleshooting
- Diagnostic
- Repair
- Preventive Maintenance
- Leadership
- Customer service
- Inventory management
- Sales
- Problem-solving
Timeline
Service Manager
Beshears Tractor
09.2025 - Current
Service Technician
John Deere- SunSouth
05.2024 - 06.2025
Business Owner- Diesel Mechanic
Mobile Tractor Repair
01.2022 - 05.2024
Auction Co Sales Rep
TAC
01.2020 - 01.2022
Business Owner- Diesel Mechanic
Rooks Mobile Inc.
01.2004 - 01.2019
High School -
Central High School