Joseph Rosell
Kissimmee,United States
Summary
Disciplined and focused manager experienced leading teams to reach and surpass corporate goals. Collaborative, well-traveled team player who builds strong rapport with individuals of diverse backgrounds, cultures, and personalities. Highly responsible, analytical, and adaptable leader with a proven track record of problem solving, strategic planning, quick thinking, leading teams, and resolving complex issues. Ambitious and approachable professional who leads from a position of strength, focus, and results who strives to take on new challenges. Unflustered and highly organized individual with strong time management skills who can multi-task and prioritize several projects and activities simultaneously on time and under budget.
Overview
5
5
years of professional experience
Work History
Cellist/Music Organizer
Kissimmee Christian Church
01.2018
- I managed and arranged musicians to play gigs for the Kissimmee Christian Church in Downtown Kissimmee
- My role is to both be able to perform the repertoire and find/hire musicians that are also willing to put in the time and effort to rehearse and perform on desired days
- My responsibilities are to ensure rehearsals happen on time and prepare the string players for their next performance and job which includes myself and my own personal practice sessions.
Concierge / Food and Beverage Coordinator
Walt Disney World Parks and Resorts
05.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Planned/Prepared for events such as Company Buyouts and more.
- Managed over the Kronos Club Level with attention to detail.
Food and Beverage Coordinator
Walt Disney World Parks and Resorts
02.2023 - 05.2024
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
- Ensured compliance with local alcohol regulations through diligent oversight of bartending practices and staff training.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
- Implemented new menu items, contributing to increased sales and customer satisfaction.
Food and Beverage Coordinator
Walt Disney World Parks and Resorts
02.2022 - 02.2023
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Ensured compliance with local alcohol regulations through diligent oversight of bartending practices and staff training.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
Camp Counselor
Rosen JCC
06.2019 - 03.2020
- Escorted children to and from scheduled activities as well as supervised children during snack time and dismissal
- Supervised and created creative activities
- Spent a great amount of time with children of all ages
- Skilled in communication with other counselors and family members
- Knowing, enforce, and following ALL safety guidelines associated with the camp and all program areas
- This includes but is not limited to being responsible for your campers' safety and their whereabouts at all times
- Insured a safe environment for summer day campers
- Prepared play and learning materials to set up children's environment
- Supervised children's play with making sure of their safety
- Communicated with the director regularly to address concerns or opinions
- Worked alongside a team of counselors
- De-escalated agitated campers and guests in a calm and resolving manner.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida
Orlando, FL08.2026
Bachelor of Arts - Music Performance/Education
University of Central Florida
Kissimmee, Florida08.2024
A.A. in General Studies -
Valencia College
Kissimmee, Florida01.2021
High School Degree in Orchestra (High School Student) -
Osceola County School for the Arts
Kissimmee, Florida01.2021
Skills
- Microsoft Office Suite (Excel, Word, and Outlook)
- Microsoft Teams
- MATRA
- New Knowledge
- Logging and Purchasing Inventory
- Understand Labor Costs/Efficiency
- Confident Leadership Skills
- Easy and Cooperative Team Skills
- Is very observant when it comes to safety and wellness of guests and co-workers
Tel
407-489-4864
Timeline
Concierge / Food and Beverage Coordinator
Walt Disney World Parks and Resorts
05.2024 - Current
Food and Beverage Coordinator
Walt Disney World Parks and Resorts
02.2023 - 05.2024
Food and Beverage Coordinator
Walt Disney World Parks and Resorts
02.2022 - 02.2023
Camp Counselor
Rosen JCC
06.2019 - 03.2020
Cellist/Music Organizer
Kissimmee Christian Church
01.2018
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida
Bachelor of Arts - Music Performance/Education
University of Central Florida
A.A. in General Studies -
Valencia College
High School Degree in Orchestra (High School Student) -
Osceola County School for the Arts
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