Joseph Rosenberg
Chandler,AZ
Summary
Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly. Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
24
24
years of professional experience
Work History
Field and Dispatch Program and Delivery Manager
Akkodis/Modis, Inc.
2013.04 - Current
- Built and managed the Field & Dispatch program within the Akkodis Consulting practice.
- Collaborated with sales team, business development managers and technical teams to present capabilities of program to potential clients.
- Offering this service as value-add service to industry leading staffing model or as standalone service.
- Realized program growth of 860% over 5 years.
- Growing from client base of 5 to portfolio of over 48 in industries including pharmaceutical, manufacturing, finance, technology/communications, hospitality and government in past 5 years.
- Spearheaded RFP review process, analyzing client requirements and translating them into comprehensive project proposals and statements of work.
- Including coordination of technical resources and developing project and support plans.
- Established and maintained relationships with key stakeholders and industry partners ensuring alignment of delivery priorities with business objectives.
- Trained and managed team of skilled coordinators utilizing our partners on-demand professional workforce to generate over $2,500,000 in revenue in 2023.
- Engaged with clients IT support teams to provide different skill level field engineers and support staff necessary to meet requested support requirements and exceed strict client SLA’s.
- Implemented and maintained detailed project documentation, comprehensive billing/invoicing documents as required in established SOW contracts.
Site Coordinator/Project Manager
Modis, Inc.
2010.09 - 2013.04
- Worked as part of team of project managers and coordinators to support and manage large-scale print optimization project.
- Traveled to client sites across US to establish collaborative relationships between client stakeholders, remote technical transition team and onsite field engineers to define project scope, objectives, and deliverables.
- Responsible for managing teams of field engineers in deployment of HP Enterprise-class output devices for HP’s largest enterprise account - Bank of America/Merrill Lynch - reducing their print services cost by estimated $15 million per year.
- Provided technical expertise to onsite field engineers and support teams in identifying and resolving technical issues.
- Provided written and verbal project communications, including weekly status updates and dashboards to project stakeholders and transition team to ensure milestones and schedules were being met.
- Interacted with onsite client stakeholders from kickoff to completion of project to ensure that future state of print environment and toner managed service was properly implemented and successful in reducing toner cost by 75%.
- Maintained detailed project documentation and met with internal project team being sure to establish archive project documents and discuss list of lessons learned to encourage continuous improvements in best practices for future projects.
IT/Office Manager – System Administrator
SoftWood, Inc
1999.10 - 2010.08
- Managed all aspects of IT related systems used to support existing hardware sales, software development and website development business.
- Installed, maintained and managed complete office infrastructure including all network devices, servers, desktops, printers, scanners and office security system.
- Served as company point of contact for Dell, AT&T, Verizon and Cox Business while monitoring monthly expenditures and seeking opportunities to reduce monthly operating cost.
- Coordinated office relocation project when owners determined that due to continuing advancement in technology, we could implement work-from-home model.
- This included managing VPN access and server colocation at data center.
- This transition reduced our monthly expenses by over 65% by eliminating all of cost involved with maintaining office space.
- Managed customer service department for both hardware and software end users of our PC based products.
- Implemented and managed streaming services we offered and provided as a part of our website development business.
- This included capturing, editing and encoding video to be streamed on our web servers.
Education
B.S. in Business Administration - Computer Information Systems -
Bryant University
Smithfield, RISkills
- Ability to utilize knowledge and experience to resolve many diverse, complex and ambiguous issues
- Exceptional organizational and time management skills
- Ability to collaborate and gain acceptance as leader from co-workers
- Strategic thinker who is able to grasp new concepts and effectively communicate
- Ability to impact and influence with excellent interpersonal and communication skills
- Strong, tested experience working within organization with track record of being able to set priorities and respond to changes rapidly
- Strong analytical and problem-solving skills
Timeline
Field and Dispatch Program and Delivery Manager
Akkodis/Modis, Inc.
2013.04 - Current
Site Coordinator/Project Manager
Modis, Inc.
2010.09 - 2013.04
IT/Office Manager – System Administrator
SoftWood, Inc
1999.10 - 2010.08
B.S. in Business Administration - Computer Information Systems -
Bryant University
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