Joseph Russell
Windows
Slanesville,WV
Summary
Results-driven Production Manager with strong leadership in safety management, quality control, and continuous improvement. Focused on resolving customer issues and enhancing productivity.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Production Manager
Window World Of South Central Pa & Northwest Md
Somerset, PA
02.2021 - Current
- Opened shop daily to ensure readiness for operations
- Assist installers with gathering windows/doors and materials for jobs for the day
- meet with unsatisfied customers and find resolutions to their concerns
- service windows, patio doors, sliding doors, and prime doors.
- maintain vehicle maintenance weekly
- monitor service parts inventory
- Unload delivery trucks
- assist sales associates with measuring and job planning
- assist installers with larger jobs
- assist installers with day to day concerns
- install mismeasure windows
- install larson storm doors
- keep track of shop inventory
- pickup materials for jobs
- pick up special orders
- deliver materials to jobsite
- pickup leftover materials and trash from jobsites
- leaking water test
- capping and caulking windows and door repairs
- maintaining communications with window manufacturers over products
- available by phone after hours for installers and sales associates
- Resolved issues quickly to maintain productivity goals.
Installer
R and S Remodeling
Slanesville, WV
01.2004 - 02.2021
- Installed windows, doors, siding, and gutters to enhance building aesthetics and functionality
- converse with customers before, during and after the job
- tear out windows and doors
- measure and bend metal
- cap and caulk
- clean up job site
- show customers how to properly work their new product
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Education
High School Diploma -
Patterson High School
Baltimore, MD05-1996
Skills
- Product quality dedication
- Worksite safety
- Continuous improvement
- Continuous improvements
- Quality assurance
- Supply chain distribution
- Cause-effect analysis
- Inventory management
- Dedication to product quality
Accomplishments
Window World Online Brand Review (store 2024)
Window World Online Brand Review (self 2026) with over 500-5 star reviews
Certification
- Lead Certified '28
- Energy Efficient Certfied- Associated Materials Inc. (AMI)
Timeline
Production Manager
Window World Of South Central Pa & Northwest Md
02.2021 - Current
Installer
R and S Remodeling
01.2004 - 02.2021
High School Diploma -
Patterson High School
Awards
We at Window World of SCPA, received an award for Online Brand Review in 2024 for achieving a high amount of 5 star reviews. In 2026, I received the Online Brand Review Champion Award for myself for having over 500-5 star reviews with Window World of SCPA showcasing my hard work and dedication to the customers, the industry and my team.