Joseph Russo
Hightstown,NJ
Summary
Flexible and organized professional with years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Harvest Restaurant Group
Morris Plains, NJ
08.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Maintained detailed records of sales transactions and daily shift reports.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Served as primary contact person responsible for responding to inquiries about events.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
Labor Foreman
ENTACT LLC
Jersey City, NJ
03.2018 - 02.2024
- Supervised and coordinated the activities of laborers in a construction site.
- Maintained records of workers' attendance, hours worked, and job duties performed.
- Assigned tasks to workers according to their qualifications and experience.
- Ensured safety standards were met by all personnel on the worksite.
- Monitored progress of projects against established deadlines.
- Communicated with supervisors, architects, engineers, and other professionals involved in the project.
Restaurant Owner/Operator
Villa Borghese
Fords, NJ
11.2015 - 02.2018
- Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.
- Reviewed financial statements and analyzed sales data to identify trends and develop new business opportunities.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
Education
High School Diploma -
Hightstown Highschool
Hightstown, NJ06-1997
Some College (No Degree) -
Mercer County Community College
Trenton, NJGoogle IT Support Specialist Certification -
Coursera
OnlineSkills
- Supervisory skills
- Guest Service Excellence
- Adaptable
- Organization and prioritization
- Profit and loss
- Cash Handling
- Problem-solving abilities
- Proficient in Microsoft Suite
Languages
Spanish
Limited
Italian
Limited
Timeline
Restaurant Manager
Harvest Restaurant Group
08.2024 - Current
Labor Foreman
ENTACT LLC
03.2018 - 02.2024
Restaurant Owner/Operator
Villa Borghese
11.2015 - 02.2018
High School Diploma -
Hightstown Highschool
Some College (No Degree) -
Mercer County Community College
Google IT Support Specialist Certification -
Coursera
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