Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Joseph Rutherford

Pataskala,OH

Summary

Dedicated Tow Truck Driver with extensive experience at AA-Plus Towing, recognized for enhancing customer satisfaction through exceptional service and efficient route planning. Skilled in vehicle towing and truck inspection, I build strong relationships with clients and ensure compliance with safety regulations, resulting in a significant reduction in support calls.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

AA-Plus Towing
Etna, OH
05.2011 - Current
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Obtained signatures needed to complete and process paperwork.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Transported vehicles from accident scenes to repair shops or storage lots.

Tow Truck Driver

Pataskala Towing
Pataskala, OH
08.2008 - 07.2011
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Followed regular schedule of pickups for individual customers and groups.
  • Checked chains, cables, straps, and winches for proper operation and safety purposes.

Furniture Delivery Driver

Sofa Express
Groveport, OH
12.2000 - 05.2005
  • Handled merchandise in accordance with product handling standards.
  • Ensured that all paperwork was completed accurately and submitted in a timely manner.
  • Kept accurate logs of all deliveries and trips.
  • Utilized street maps to plan and determine most efficient routes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Delivered furniture to customers' homes while adhering to company safety protocols.

Shipping and Receiving Clerk

Value City
Columbus, OH
12.1998 - 12.2000
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Obtained required documentation to process shipments and support movement.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

Skills

  • Vehicle towing
  • Roadside assistance
  • Truck inspection
  • Route planning
  • Customer service
  • Paperwork processing
  • Relationship building
  • Time management

Certification

  • Class B CDL

References

References available upon request.

Timeline

Tow Truck Driver

AA-Plus Towing
05.2011 - Current

Tow Truck Driver

Pataskala Towing
08.2008 - 07.2011

Furniture Delivery Driver

Sofa Express
12.2000 - 05.2005

Shipping and Receiving Clerk

Value City
12.1998 - 12.2000

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Joseph Rutherford