JOSEPH SAADE
Astatula
Summary
Results-oriented professional with a strong work ethic and a focus on customer satisfaction. Proven ability to address concerns effectively while maintaining high service standards. Known for excellent communication skills and a collaborative approach that supports team objectives. Committed to ongoing professional growth and delivering exceptional results.
Overview
5
5
years of professional experience
Work History
General Manager
Advance Auto Parts
Leesburg
02.2021 - 08.2022
- Directed comprehensive daily business operations encompassing budgeting, staffing, scheduling, inventory oversight, customer service, and sales.
- Directed two underperforming Advance Auto Parts stores within district
- Cultivated, instructed, and reduced operating costs through establishment of high-performance teams that executed innovative solutions and enhanced product quality recommendations.
- Expanded commercial accounts, generating $5 million in revenue
- Cultivated robust working relationships with customers through the promotion of the 'DIY' program.
- Elevated three part-time key holders to two full-time retail position professionals and one assistant manager.
- Developed sales strategies to stimulate revenue growth and boost customer engagement.
- Collaborated with vendors to enhance supply chain efficiency and product delivery.
- Facilitated team meetings to convey objectives, synchronize initiatives, and inspire staff.
Arbitrator
Manheim Cox Automotive
Orlando
01.2018 - 01.2020
- Collaborated effectively with diverse team members to achieve goals and resolve challenges associated with products and services.
- Elevated customer satisfaction through effective problem resolution using informed and amicable support.
- Collaborated with cross-functional teams to reach objectives.
- Interacted with customers and facilitated conversations utilizing strong interpersonal skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Certification - Residential Electricity
Westside Technical College
Orlando, Florida01.2012
Classes - Culinary Arts
Westside Technical College
Orlando, Florida01.2010
Skills
- Team management and leadership
- Customer relationship management
- Effective communication
- Problem resolution
- Decision-making
- Organization and time management
- Data management
- Budgeting and financial oversight
- Sales strategies and tactics
- Inventory management
- Supply chain coordination
- Commercial account growth
References
- William Horton, 407-470-2876, General Manager (Advance Auto)
- Nina Burke, 845-913-5699, Family Friend
- Linda Feliciano, 813-541-2033, Friend
Languages
Arabic
Timeline
General Manager
Advance Auto Parts
02.2021 - 08.2022
Arbitrator
Manheim Cox Automotive
01.2018 - 01.2020
Certification - Residential Electricity
Westside Technical College
Classes - Culinary Arts
Westside Technical College