Joseph Salazar
Orlando,USA
Summary
Reliable and punctual associate who possesses an excellent work ethic and more than 10 years in Shipping & Receiving. Areas of expertise include inventory, cash management, stock management and excellent customer service. Also, previous customer-focused representative with proven capacity to troubleshoot issues to ensure customer satisfaction while maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service and Receiving Clerk
Martin Brower
Orlando, FL
06.2022 - Current
- Packaging to include protecting, stabilizing & padding all cargo including caring for unique products to ensure safe, unharmed arrival.
- Collecting all pertinent data from customer pertaining to items shipping, dept. to be billed, destination, etc.
- Ensuring all information on collected ship forms are accurate & documented to guarantee proper delivery of shipment at destination.
- Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking.
- Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.
- Coordinating with UPS & FedEx upon delivery to confirm accuracy of package arrivals.
- Inspection & organization of received packages.
- Data entry of all packages.
- Working with Procurement & Operations departments to 'receive' items timely & accurately.
- Filing, storing, & organizing packaging lists & other receiving documentation.
- Proficient in the use of pallet movers, standup forklifts, swing-reach trucks, and order pickers; troubleshoot breakdowns and call for repairs.
- Associate, commonly known as Athletes, provide customer service and product knowledge at company retail stores worldwide.
- Answering customer inquiries regarding Nike goods and services.
- Utilize customer service skills, basic sales techniques, and product knowledge to connect with customers with the right product and drive sales.
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting.
- Assist with loss prevention efforts by providing proactive customer service.
- Perform other duties as assigned.
- Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing.
Education
Associates - Sports Medicine
VALENCIA COLLEGE
01.2014
Skills
- Collection & Organization of shipping materials
- Stocking & re-stocking office supplies
- Reliable
- Ability to learn quickly
- Self-motivated
- Proven self-starter
- Ability to work independently
- Ability to work within a team
- Strong problem-solving skills
- Strong organizational skills
- Strong scheduling skills
- Ability to handle large volumes of merchandise
- Ability to manage multiple tasks
- Ability to establish constructive working relationships
- Customer service oriented
- Cash handling accuracy
- Detail Oriented
Languages
English
Full Professional
Timeline
Customer Service and Receiving Clerk
Martin Brower
06.2022 - Current
Associates - Sports Medicine
VALENCIA COLLEGE