Joseph Salloum
Rancho Cucamonga,CA
Summary
Detail-oriented and empathetic professional with experience in customer service within the automotive industry. Skilled in managing customer inquiries and invoices, contributing to a positive customer experience in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Automotive Service Assistant
Jr Shell
La Verne, California
01.2025 - 03.2026
- Assisted customers with inquiries, delivering accurate product information to enhance customer satisfaction.
- Handled customer complaints professionally and empathetically, resolving issues to maintain customer loyalty.
- Managed invoices and organized records for customer orders and services, ensuring seamless transaction processes.
- Worked in a fast-paced environment requiring communication, organization, and attention to detail.
Academic Laboratory Experience
California State Polytechnic University, Pomona
Pomona, California
- Conducted ecological analysis on invertebrate biodiversity across varying soil moisture conditions using the Shannon Index Diversity Index.
- Collected and analyzed biological data to compare species diversity and environmental conditions.
- Prepared a formal scientific lab report presenting methodology, statistical findings, and evidence-based conclusions backed up by studies.
- Developed skills in scientific writing, data interpretation, and experimental analysis.
Education
Bachelor of Science - Biology - Pre-dental Track
California State Polytechnic University, Pomona
Pomona, CA05-2029
High School Diploma -
Chaffey High School
Ontario, CA05-2025
Skills
- Automotive diagnostics
- Customer service and support
- Project management
- Data analysis
- Technical documentation
- Problem-solving
- Time management
- Effective communication
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Timeline
Automotive Service Assistant
Jr Shell
01.2025 - 03.2026
Academic Laboratory Experience
California State Polytechnic University, Pomona
Bachelor of Science - Biology - Pre-dental Track
California State Polytechnic University, Pomona
High School Diploma -
Chaffey High School