Joseph Santo
Elkton,MD
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
American Fidelity Assurance Company
06.2022 - Current
- Serve as the main point of contact for assigned clients and accounts.
- Industry- specific software, including Salesforce and MS Office.
- Build and maintain strong, long-lasting relationships with clients
- Develop account plans and strategies to achieve sales targets and maximize client retention
- Identify growth opportunities within existing accounts and collaborate with sales teams to upsell or cross-sell products/services
- Monitor account performance and track key metrics to ensure client satisfaction and retention
- Identify and address potential challenges or issues impacting client satisfaction
- Develop creative solutions to meet clients' needs and overcome obstacles
- Handle client escalations with professionalism and efficiency, seeking resolution in a timely manner.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Real Estate Sales Agent
Coldwell Banker Realty - Premier Properties
Wilmington, DE
11.2014 - Current
- Successfully generate new business relationships with local contractors, attorneys, insurance brokers and others professionals.
- Provide competent counsel & up to date market conditions to new and existing clients/customers
- Maintain fiduciary responsibilities while facilitating transaction management with clients, protecting confidentiality and privacy.
- Collaboration through transactions with contractors, brokers, REALTORS, mortgage brokers & attorneys to successfully ensure customer satisfaction.
- Pertinent Contract review and negotiation ability.
Retail Sales, Sales Representative
N.K.S Distributors
10.2008 - 01.2012
- Successfully supports the sales and service of N.K.S Distributors
- Establishing new business relationships and sustaining current business with existing clients & customers.
- Promote brand awareness through promotions, face to face appointments and collaborative projects
- Promoting new business initiatives to help enhance sales opportunities
- Collaborated with cross-functional teams to identify and address customer needs.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
High School Diploma -
Glasgow High School
Newark, DE06-2002
Bachelor of Science - Business Administration And Management
Wilmington University
New CastleSkills
- Salesforce
- Account Management
- Business Development
- Client Relationship Management
- Vendor Relations
- Sales Development
- Contract Negotiation
- CRM Systems
- Relationship Building
- Excellent communication skills
- Prospecting
- Pipeline Management
- Proficient in Microsoft Office
Certification
- Real Estate License
- Health & Life Licenses
- USSF ‘D’ License
Timeline
Account Manager
American Fidelity Assurance Company
06.2022 - Current
Real Estate Sales Agent
Coldwell Banker Realty - Premier Properties
11.2014 - Current
Retail Sales, Sales Representative
N.K.S Distributors
10.2008 - 01.2012
High School Diploma -
Glasgow High School
Bachelor of Science - Business Administration And Management
Wilmington University
- Real Estate License
- Health & Life Licenses
- USSF ‘D’ License
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