Joseph Santo
Wilmington,DE
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
American Fidelity Assurance Company
06.2022 - Current
- Manage a $1M+ portfolio of mid- to large-sized clients (100-700+ employees), achieving sales goals with 12-15% growth in key markets
- Drive revenue growth through cross-selling, upselling, and proactive problem-solving
- Develop strategic account plans, build client relationships, and collaborate with teams to optimize service delivery
- Track key performance metrics and handle escalations with professionalism
Real Estate Sales
Coldwell Banker Realty
11.2014 - 04.2024
- Grew new business by 20% annually through relationship building and strategic networking
- Provided expert counsel on market conditions, contract negotiation, and transaction management
- Successfully collaborated with contractors, brokers, and attorneys to ensure client satisfaction
Sales Representative
N.K.S Distributors
10.2008 - 01.2012
- Established and maintained relationships to support sales and service, increasing repeat business through trust-based communication
Education
B.A. - Business Administration & Education Studies
Wilmington University
New Castle, DE05-2025
Skills
- Account Management
- Customer Relationship Management (CRM)
- Sales Growth
- Client Relationship Building
- Strategic Planning
- Cross-functional Collaboration
- Contract Negotiation
- Proficient in Salesforce
- MS Office
- Account development
- Relationship building and management
- Account oversight
Certification
- Real Estate License (DE & MD)
- Life, Accident & Health Insurance License
Timeline
Account Manager
American Fidelity Assurance Company
06.2022 - Current
Real Estate Sales
Coldwell Banker Realty
11.2014 - 04.2024
Sales Representative
N.K.S Distributors
10.2008 - 01.2012
- Real Estate License (DE & MD)
- Life, Accident & Health Insurance License
B.A. - Business Administration & Education Studies
Wilmington University
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