Counsel students and families on aid eligibility, application processes, and award packaging.
Review FAFSA data, federal tax returns, and supporting documentation to conduct a needs analysis.
Package federal, state, and institutional aid while ensuring compliance with Title IV regulations.
Collaborate with Admissions, Academic Advising, the Registrar, and Student Services to resolve student concerns.
Maintain student records and documentation, escalate complex files, and assist with default prevention.
Student Accounts Specialist
Upstate Medical University
Syracuse, NY
03.2023 - 05.2025
Billed delinquent accounts, collected payments, and rebilled outstanding balances.
Reviewed Banner applications to access financial aid, enrollment, and bursar screens for billing purposes.
Communicated with Financial Aid and Accounting regarding incoming aid, scholarships, and transferred funds.
Processed receipts and invoice payments for multiple departments, and prepared daily deposits.
Assisted students in person, by phone, and via email with account balances, refunds, and payment options.
Parking Office Clerk
Upstate Medical University
Syracuse, NY
06.2022 - 02.2023
Processed payments, prepared invoices, and reconciled bank statements.
Maintained accounts receivable and payable records with accuracy.
Registered students and employees for parking, distributed permits, and set up payroll deductions. Assisted hospital patients and families with parking services.
Education
MBA - Master in Business Administration
State University of New York At Oswego
Oswego, NY
05-2027
Bachelor of Science - Atmospheric Sciences And Meteorology
State University of New York At Oswego
Oswego, NY
05-2022
Skills
Ellucian Banner Web Software
Blackbaud
Financial Edge NXT
PowerFaids
SONIS
Microsoft Office Suite
Transact
Billing & Collections
Invoice Management
Financial Aid Counseling
Student Services Support
Timeline
Student Financial Services Counselor
LIM College
06.2025 - Current
Student Accounts Specialist
Upstate Medical University
03.2023 - 05.2025
Parking Office Clerk
Upstate Medical University
06.2022 - 02.2023
MBA - Master in Business Administration
State University of New York At Oswego
Bachelor of Science - Atmospheric Sciences And Meteorology