Joseph Scherbel
Denver,CO
Summary
Customer-focused and performance-driven professional with experience supporting sales growth, brand presentation, and marketing-aligned merchandising initiatives. Demonstrated ability to build strong client relationships, contribute to strategic planning through sales analysis, and support team performance through training and collaboration. Brings a strong foundation in customer engagement, operations, and brand support.
Overview
5
5
years of professional experience
Work History
Visual Merchandiser
H&M Hennes & Mauritz
04.2024 - Current
- Delivered exceptional customer service by building strong client relationships and addressing individual needs.
- Partnered with team members to analyze sales data and inform strategic planning and decision-making.
- Trained and supervised junior sales associates to strengthen team performance, enhance the customer experience, and support in-store sales.
- Executed merchandising strategies aligned with brand and marketing objectives to optimize product placement, elevate the in-store experience, and support sales performance.
Sales Associate
H&M Hennes & Mauritz
06.2021 - 04.2024
- Built strong customer relationships to drive repeat business and provided personalized support throughout the purchasing process.
- Handled returns, exchanges, and refunds in alignment with company policy while delivering professional, solution-oriented customer support.
- Strengthened team performance by fostering effective working relationships, reinforcing accountability, and supporting a productive store environment.
- Supported in-store events and executed marketing and merchandising campaigns to enhance brand visibility, customer engagement, and sales performance.
Education
Associate of Science - General Studies- Communications Emphasis
Salt Lake Community College
Salt Lake City, UT12-2024
High School Diploma -
Layton High School
Layton, UT06-2021
Skills
- Customer service
- Client relationship management
- Sales assistance
- Team leadership
- Training and development
- Sales analysis
- Strategic planning
- Marketing support
Timeline
Visual Merchandiser
H&M Hennes & Mauritz
04.2024 - Current
Sales Associate
H&M Hennes & Mauritz
06.2021 - 04.2024
Associate of Science - General Studies- Communications Emphasis
Salt Lake Community College
High School Diploma -
Layton High School