Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Schlesak

Palatine,IL

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Thornton's Gas Service. Skilled in cash handling and problem-solving, adept at training teams and improving service levels. Demonstrates strong communication and decision-making capabilities, ensuring safety and efficiency in fast-paced environments. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

17
17
years of professional experience

Work History

Shift Leader

Thornton's Gas Service
06.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Cashier Team Lead

Dick's Sporting Goods, Inc
08.2014 - 10.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Transportation Driver

Journeys The Road Home
05.2007 - 12.2014
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Maintained excellent safety record with strict adherence to company policies and regulations.

Cashier

Goodwill Industries of Southeastern Wisconsin Inc.
05.2008 - 06.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

GED -

Ridgewood High School
Norridge, IL
06.1976

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Team motivation
  • Training Assistance
  • Strong verbal and written communication

Timeline

Shift Leader

Thornton's Gas Service
06.2019 - Current

Cashier Team Lead

Dick's Sporting Goods, Inc
08.2014 - 10.2019

Cashier

Goodwill Industries of Southeastern Wisconsin Inc.
05.2008 - 06.2014

Transportation Driver

Journeys The Road Home
05.2007 - 12.2014

GED -

Ridgewood High School

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Joseph Schlesak