JOSEPH SCHWAB
State College,PA
Summary
Results-driven professional with extensive experience in customer service, seeking to leverage my strong work ethic and proven ability to meet targets in a sales role. With a track record of delivering excellent service and establishing meaningful relationships, I am a motivated and resilient individual who thrives in high-paced, challenging environments. I bring a customer-centric approach to sales, aiming to understand and meet customer needs while delivering consistent results. My goal is to contribute positively to a dynamic sales team, employing my skills and enthusiasm to drive business growth.
Overview
5
5
years of professional experience
Work History
Customer Service/Promotional Sales Representative
W.R. Hickey
06.2022 - Current
- Maintained a strong focus on customer satisfaction, effectively handling inquiries, and proactively resolving issues.
- Balanced multiple responsibilities simultaneously, ensuring all tasks were accurately completed within deadlines.
- Sampling Events: Arrange in-store sampling events where customers can taste Anheuser-Busch products, fostering a direct connection between the brand and consumers' taste preferences.
- Seasonal Promotions: Tailor promotions to align with seasonal trends and occasions, offering customers timely incentives to purchase Anheuser-Busch products for specific events or holidays.
Assistant Manager
Riley On Main
06.2018 - Current
- Managed daily operations of a high-traffic retail store while maintaining exemplary customer service and efficient operations.
- Ensured accurate and punctual delivery of goods to customers through effective coordination of shipments.
- Supervised inventory management, which included receiving stock, processing incoming shipments, and organizing storage for optimal efficiency.
Customer Service Agent
Avis Car Rental
10.2019 - 03.2020
- Delivered exceptional customer service, addressing inquiries regarding car rentals, terms of service, and pricing structures
- Handled car rental transactions, including payments and contract documentation.
- Mastered a detailed understanding of company policies and procedures to effectively inform and assist customers.
- Exhibited flexibility and problem-solving skills when handling unexpected situations, such as late returns or vehicle issues.
Education
Bachelor of Science - Agriculture Business Management
Pennsylvania State University, State College
University Park, PA12.2023
Skills
- Customer Service
- Self-motivated
- Time management
- Outgoing Personality
- Teamwork
- Microsoft
- Excel, Word, and PowerPoint
Timeline
Customer Service/Promotional Sales Representative
W.R. Hickey
06.2022 - Current
Customer Service Agent
Avis Car Rental
10.2019 - 03.2020
Assistant Manager
Riley On Main
06.2018 - Current
Bachelor of Science - Agriculture Business Management
Pennsylvania State University, State College
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